Partner Onboarding Project Manager

Overview

Lead the onboarding and launch of RingCentral's strategic partners and service providers across India and the wider region, taking end-to-end ownership of cross-functional projects from signed agreement through go-live and operational handover.

What you'll do

• Own end-to-end partner onboarding, from contract signature through implementation, launch readiness, go-live, and transition to business-as-usual operations.
• Develop and maintain integrated project plans, milestones, timelines, dependencies, RAID logs, and clear ownership of deliverables across all workstreams.
• Coordinate Commercial, Legal, Finance and Billing, Product, Engineering, Network Operations, Regulatory and Compliance, Support, Sales, and Marketing teams to deliver against agreed objectives.
• Establish effective working relationships and project governance with partner stakeholders, aligning processes, responsibilities, supplier requirements, and compliance readiness.
• Proactively identify risks, investigate root causes, challenge assumptions, and drive practical solutions; escalate critical issues early with clear recommendations.
• Run joint project meetings and steering committees, and present project status, critical issues, risks, and escalations to senior management and C-level executives, internally and at partner organizations.
• Coordinate technical, commercial, and operational readiness, including partner enablement, training, billing and support processes, sales readiness, and initial customer deployments.
• Capture lessons learned, track onboarding performance, and improve playbooks, processes, templates, and governance to make future launches faster and more predictable.

What you'll need

• 5+ years of experience successfully delivering complex, cross-functional projects or programs involving multiple stakeholders, competing priorities, and critical dependencies.
• Demonstrated ability to take initiative, work independently, drive accountability, and deliver results in demanding, fast-paced environments.
• Strong curiosity and structured approach to identifying root causes, evaluating options, and making sound decisions using data and practical judgment.
• Ability to bring structure to ambiguity, manage multiple workstreams simultaneously, and maintain clear priorities, documentation, and project controls.
• Proven ability to build effective relationships and influence internal and external stakeholders, including senior executives, without direct authority.
• Proven ability to communicate and present confidently to senior leadership and C-level executives, simplifying complex information, highlighting critical issues and business implications, and recommending actionable solutions.
• Comfortable challenging assumptions, handling difficult discussions, and influencing decisions.
• Ability to quickly understand complex technical services, integration requirements, and operational processes, and translate them into actionable project plans.
• Strong proficiency in spreadsheets, project tracking, and reporting tools to monitor progress, identify trends, and support decision-making.
• Excellent English communication skills, a collaborative mindset, and the ability to work effectively across functions, cultures, and time zones while adapting quickly to changing priorities.

Nice to have

• Experience onboarding telecommunications partners, resellers, carriers, service providers, or other complex B2B technology partners.
• Background in telecommunications, cloud communications, SaaS, UCaaS, CPaaS, VoIP, or related technology services.
• Experience delivering projects across India and Asia-Pacific, with an understanding of regional telecom markets and regulatory requirements.
• PMP, PRINCE2, or equivalent project management certification.
• Relevant business or technical degree.
• Additional regional language skills.

Details

• Based in India and working in an international environment.
• Willingness to travel domestically and regionally as required for partner engagements and project delivery.
• Mid-to-senior-level position.