Project Manager (Routing)

Overview

Project Manager for Vonage's Technical Routing & Quality team, providing delivery structure and coordination for the modernisation of the global routing infrastructure while maintaining 24x5 operational continuity.

What you'll do

• Own end-to-end delivery of Technical Routing & Quality initiatives, including the IBM-to-AWS SMS and voice migration, routing automation programmes, and supplier/carrier onboarding improvements.
• Develop and maintain project plans, timelines, RAID logs, and status reports to track progress, dependencies, risks, and milestones across active workstreams.
• Facilitate Agile ceremonies, including sprint planning, stand-ups, and retrospectives, as well as steering meetings across distributed, multi-timezone teams.
• Coordinate cross-functional dependencies across Engineering, Carrier Partnerships, Product, Finance, and Operations, ensuring alignment on deliverables and priorities.
• Manage stakeholder communications by providing clear, concise updates to senior leadership and external partners, while following up with suppliers and carriers to keep milestones on track.
• Proactively identify, assess, track, and escalate risks and issues, driving resolution across team boundaries.
• Support vendor management and operational transitions, including on-call rota changes and Apps/API platform consolidation.
• Maintain project documentation, audit trails, and knowledge transfer in Jira and Confluence, while driving continuous improvement in project planning and execution practices.

What you'll need

• 5+ years of project or programme management experience, ideally in telecom, CPaaS, or SaaS.
• A proven track record of delivering projects to deadline.
• Strong command of project management methodologies (Agile/Scrum and/or waterfall) and tooling (Jira, Confluence, MS Office, Power BI).
• Strong supplier and vendor management skills, with demonstrable experience chasing milestones and holding suppliers to account.
• Ability to manage multiple concurrent workstreams with competing priorities and dependencies.
• Excellent stakeholder management skills, comfortable presenting to and influencing senior leaders.
• Strong written and verbal communication skills; able to translate technical complexity into clear business language.
• Experience working with distributed, multi-timezone engineering teams.

Nice to have

• Formal project management certification (PMP, PRINCE2, or equivalent).
• Working knowledge of SMS, voice, RCS, or APIs, or the ability to learn fast in a technical environment.
• Experience managing data centre migration or cloud transition programmes.
• Familiarity with the Vonage API or Applications platform stack.

Details

• Location: Bengaluru.
• Operational continuity maintained on a 24x5 basis.