Project Manager - Data and Analytics 4C

Overview

Genpact is hiring a Project Manager for Data and Analytics, leading resource management and capacity planning for Expert Services and Impact teams. The role owns staffing execution, partner governance and utilization within a fast-paced professional services environment.

What you'll do

• Staff and align billable talent to delivery demands while ensuring workforce stability and operational efficiency.
• Lead ongoing capacity forecasting and demand planning for the assigned segment, translating business needs into actionable staffing plans.
• Review, prioritize, and execute staffing of resource requests to support project delivery and customer outcomes.
• Align staffing of billable personnel to maximize achievement of utilization targets while balancing skills, availability, and delivery risk.
• Staff, engage, and monitor Impact Advisory Sessions and provide strategic guidance to customer Delivery teams.
• Act as a trusted advisor and strategic partner to assigned Expert Services and Impact leaders.
• Develop and maintain a sub-capacity partner framework to flex capacity in support of demand fluctuations.
• Source, negotiate, assign, and onboard partner resources; manage compliance and partner relationships.
• Manage partner rate structures to ensure achievement of partner margin and financial targets.
• Govern partner certifications and resource quality standards to ensure delivery excellence.
• Lead and optimize internal utilization to balance capacity, profitability, and delivery efficiency.
• Provide whitespace reporting and proactive capacity recommendations based on business requirements.
• Use data and insights to identify trends, risks, and opportunities related to utilization, capacity, partner mix, and staffing effectiveness.
• Build trusted relationships with resources and assign work that supports career development and retention.
• Support maintaining accurate and up-to-date skills inventories, resumes, and resource profiles in accordance with policy and tooling standards.
• Serve as first line escalation contact for internal staffing, performance, and partner-related delivery issues.
• Make cost-effective staffing decisions, manage partner spend, and support margin improvement through skill fit.
• Monitor and manage partner spend to remain within established targets and aligned to required capacity.
• Leverage automation, AI-enabled tools, and analytics to improve staffing efficiency, reduce manual effort, and enable proactive decision making.
• Continuously identify opportunities to streamline and automate RM processes, improving speed, accuracy, and scalability.
• Partner with Operations, Delivery Tech, and Analytics teams to evolve RM systems, workflows, and reporting capabilities.
• Collaborate cross-functionally with Sales, Finance, Operations, and Delivery teams to support business outcomes.

What you'll need

• 5+ years of experience in resource management, workforce planning, or a related discipline.
• 3+ years of experience within a professional services organization.
• Strong judgment and decision making skills, with the ability to navigate ambiguity and competing priorities.
• Proven ability to operate effectively in a high demand, fast-paced, and constantly changing environment.
• Ability to work independently while also collaborating effectively across teams and stakeholders.
• Excellent verbal and written communication skills, with the ability to influence and build trust at multiple levels.
• Strong organizational, prioritization, and time management skills.
• Comfort working with data, analytics, automation, and AI-enabled tools to drive efficiency and outcomes.
• Bachelors in Business Analytics, Computer Science, or Statistics, or Masters in Data Science.
• Required skills include Agile Methodology, Demand Forecasting, Project Management, People Leadership, Risk Management, Client Relations, Microsoft Excel, Microsoft Power BI, and Python (Programming Language), among others.
• Language: English, proficient (C2).

Nice to have

• Resource Management Institute (RMI) certification.

Details

• Location: Prestige Technology Park IV, Bangalore.
• Work mode: Hybrid.
• Work shift: Any (India).
• Job type: Regular.