Partner Solution Engineer

Overview

Provide technical consultation, support and solutions for global partners implementing and updating AppsFlyer integrations. Guide partners in using AppsFlyer’s partner-facing technology and advise on integration best practices from the Bengaluru office.

What you'll do

• Provide technical consultation and support during integration implementation, integration updates, troubleshooting and resolution of related issues.
• Solve complex technical issues through strong collaboration with R&D, Product and Analysts.
• Work closely with AppsFlyer business and delivery teams to coordinate, prioritize and monitor integration activities.
• Help new partners learn AppsFlyer’s product suite and discover the full potential of their integration.
• Take ownership of specific technical domains and processes to enrich the Partner Solutions team’s overall scope of expertise.
• Provide continuous feedback through internal feedback loops to guide product direction and roadmap.
• Actively leverage AI-related tools to improve daily work efficiency.
• Proactively identify areas in day-to-day operations that can be automated and contribute to driving AI automation initiatives toward implementation.

What you'll need

• 2+ years experience as a Technical Engineer, Customer Support Engineer or Integration Engineer in a mobile, SaaS or adtech company.
• Strong written and verbal communication skills in English.
• Superior analytical and problem solving skills.
• Ability to understand business cases and requirements to build out technical solutions.
• Ability to lead tech discussions and understanding business needs.
• Experience with SQL and Client Server architecture.
• Self-motivated learner with endless curiosity.
• Passion for providing best-in-class service.

Nice to have

• Experience working with the AppsFlyer platform.
• Knowledge of enterprise marketing cloud and technology partners.
• Experience with Zendesk, Looker and Jira.
• Being introduced by an AppsFlyer team member is a plus.
• Experience in implementing AI automation projects.

Details

• Location: Bengaluru office.