Patient Solutions Coordinator

Overview

Patient Solutions Coordinator for Sanofi's Saath 7 structured patient support program, which supports diabetes management after patients are prescribed Sanofi's product.

What you'll do

• Execute and oversee PP operations in alignment with organizational SOPs, code of conduct, compliance frameworks and country regulations.
• Develop and drive regional strategies to optimize patient enrollment, adherence, and overall program efficiency.
• Ensure seamless coordination with third-party service providers to deliver quality patient support.
• Regularly evaluate program impact and implement necessary improvements.
• Serve as the primary point of contact for patient support initiatives in the region.
• On a need basis, support the medical team in operations for Managed access programs, Pre-Registration Import License and Diagnostic testing.
• Oversee the PP service provider's patient support, ensuring timely and effective support.
• Guide counselors in delivering disease education, medication adherence information, and lifestyle modifications as permissible.
• Foster smooth communication between patients, caregivers, and healthcare professionals to enhance patient experience and adherence.
• Coordinate patient programs across multiple therapy areas, ensuring consistent implementation of support services and adherence to protocols.
• Establish and nurture partnerships with key stakeholders, including HCPs, to enhance program reach and credibility.
• Work cross-functionally with internal teams and the PP service provider to ensure regulatory compliance and program alignment with medical and quality standards.
• Supervise aggregate data tracking and ensure comprehensive reporting in line with compliance mandates.
• Contribute to PP enhancements by identifying gaps and proposing innovative solutions to strengthen patient engagement and support services.
• Monitor and enforce adherence to Pharmacovigilance (PV) and Product Technical Complaint (PTC) reporting protocols.
• Ensure all Adverse Events (AEs) are reported to the Sanofi Pharmacovigilance Team within 1 working day.
• Ensure PTC reports are submitted to the Country Quality Team within 1 working day.
• Work with third-party providers to maintain data accuracy and compliance with SOPs.
• Ensure strict adherence to compliance standards governing PP activities under the guidance of the Patient Solutions Lead and Patient Solutions Manager.
• Enforce patient engagement protocols that align with SOPs, data privacy guidelines, and regulatory requirements.
• Train and oversee PP teams to ensure ethical and compliant execution of program activities.

What you'll need

• Previous experience in patient support, pharmaceutical industry, or healthcare setting.
• Strong understanding of patient support programs, pharmaceutical regulations, and healthcare systems.
• Communication and presentation skills.
• Coaching skill.
• Interpersonal relations and skills to manage customer relations.
• Leadership and teamwork skills.
• Knowledge of computer applications (MS Office), especially Excel and PowerPoint.
• Ability to work with huge databases.
• Product knowledge/market knowledge.
• Graduate in Science/Pharmacy/Social Work.
• Languages: Hindi and English.

Details

• Location: Lucknow.
• Reports to the Sanofi Patient Solutions lead, who is regionally based.
• Patient Solutions Coordinator must not handle patient data; patient data must be managed by third-party providers in line with DPDPA and Sanofi's internal privacy policies.