People Services Specialist

Overview

People Services Specialist at Nasdaq Technology, Bangalore technology center, focused on stakeholder partnerships and coordination across People Services, HR Centers of Excellence (COEs), and technology teams, with light project management support and product ownership for assigned enhancements. Individual contributor role with no direct people management responsibilities.

What you'll do

• Serve as a coordination partner between People Services, HR COEs, and enabling teams to align service needs, clarify responsibilities, and maintain progress on shared priorities.
• Facilitate stakeholder discussions, document requirements and decisions, and follow through on actions and dependencies.
• Provide light project management support and act as product owner for assigned service or technology enhancements within agreed scope and governance, with strategic direction and delivery accountability retained by the relevant leaders.
• Build and maintain effective working relationships with People Services, HR COEs, and cross-functional partners to support shared priorities and consistent service delivery.
• Coordinate partnership meetings and working sessions, prepare agendas, capture decisions, and follow up on agreed actions, owners, and timelines.
• Facilitate discovery discussions to understand partner needs, clarify service expectations, and document process gaps and improvement opportunities.
• Coordinate requests, handoffs, and dependencies across teams, clarifying ownership and escalating unresolved issues to the appropriate decision-makers.
• Maintain partnership trackers, process documentation, and decision logs to provide visibility into commitments, outstanding items, and progress.
• Coordinate timely communication of process, policy, and service changes, confirming alignment with the relevant process owners before sharing updates.
• Consolidate stakeholder feedback and service insights to identify recurring needs and recommend practical improvements for review by process owners.
• Support cross-functional alignment on service boundaries, roles, and handoffs, helping partners resolve coordination gaps through agreed governance channels.
• Prepare concise partnership and initiative updates, highlighting progress, risks, dependencies, and decisions required from stakeholders.
• Provide project management support for assigned initiatives by maintaining milestone and action trackers, coordinating follow-ups, and flagging delivery risks to the project lead.
• Act as product owner for assigned enhancements, translating agreed partner needs into clear requirements, user stories, and acceptance criteria, and maintaining a prioritized backlog in alignment with business owners.
• Coordinate requirement clarifications, user acceptance testing, and feedback with delivery teams and business users; validate outcomes against agreed acceptance criteria and obtain required business sign-off.
• Support rollout readiness and operational handover through coordinated communications, updated guidance, and post-implementation feedback to confirm that agreed needs have been addressed.

What you'll need

• Relevant experience in HR services, stakeholder partnerships, or cross-functional coordination, with demonstrated ownership of assigned activities and deliverables.
• Working knowledge of HR service delivery, case management, employee administration, and the handoffs between HR operations and specialist teams.
• Demonstrated ability to build stakeholder relationships, facilitate discussions, and influence without formal authority, with strong organization and follow-through.
• Willingness to work shifts aligned with EMEA or Americas business hours, based on business needs, while supporting stakeholders and initiatives globally.
• Working knowledge of Workday as the primary HR tool for this role, including employee data and HR processes, with the ability to document business requirements and handle information confidentially.
• Experience with Zendesk or similar case management tools, along with practical exposure to action tracking, requirements documentation, and user acceptance testing.
• Strong written and verbal communication, analytical thinking, and prioritization skills, with an understanding of basic project coordination and product ownership practices.

Nice to have

• Exposure to Agile ways of working, backlog prioritization, process improvement, or supporting cross-functional HR and technology initiatives.
• Good understanding and awareness of AI-related concepts and applications.

Details

• Location: Bangalore, India (Bangalore - Karnataka).
• Permanent full-time role.
• Hybrid work model: at least 2-3 in-office days per week.
• Willingness to work shifts aligned with EMEA or Americas business hours, based on business needs.