People Support Services Partner

Overview

Provide HR support services to employees, covering case management, new hire onboarding, HRIS data integrity, employee data management and training administration.

What you'll do

• Respond to a wide variety of employee queries and thoroughly document inquiries via the case management tool in accordance with policies and practices.
• Track and follow up on employee related matters and ensure SLAs are followed and met.
• Complete and track new hire activities from offer letter creation through the end of onboarding.
• Initiate business specific tasks required during the onboarding process.
• Coordinate immigration and relocation processes and interact with immigration consultants and vendors to establish correct documentation, procedures and requirements for external hires.
• Communicate with new hires regarding next steps, outstanding actions and questions.
• Support the Talent Acquisition Team with requisition corrections or troubleshoot difficulties.
• Track and monitor probation completion.
• Ensure integrity and quality of data in the HRIS databases and the Case Management System.
• Support HRIS data records and workflow for employees, ensuring entries are timely, accurate and consistent, including cost center transfers and collective agreements.
• Support generation of standard HRIS reports as requested and participate in testing for new HRIS rollouts.
• Review employee transactions and generate appropriate documents and letters as needed.
• Escalate Tier 2 HRIS issues to the relevant team.
• Update available courses and training records in the Learning Management System (LMS) and assist employees and managers in its use.
• Schedule requested trainings and assist in preparing training materials for internally hosted events.
• Manage procurement requisitions and invoicing related to courses and training materials.

Details

• Location: Noida, India.