People Support Specialist

Overview

Support the global Workday HR systems and processes as a People Support Specialist within the People Operations team, serving as a subject matter expert who keeps HR processes accurate and performing well.

What you'll do

• Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to stakeholders.
• Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations and major Workday releases.
• Manage key operational processes and enhance employee self-service (Tier 0) resources to improve efficiency and user experience.
• Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback and align systems with business objectives.
• Take ownership of data integrity by managing processes such as Enterprise Interface Builder (EIB) data loads with precision.

What you'll need

• 6+ years of experience in HR Operations, HRIS, or a related field.
• Hands-on experience in Workday modules such as HCM, Recruiting and Compensation.
• Proven ability to test system enhancements, troubleshoot issues independently and learn complex processes quickly.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong customer-service orientation with excellent written and verbal communication skills.
• Aptitude for and willingness to work with modern AI tools to enhance HR processes.

Nice to have

• Project management experience.
• Professional fluency in a second language such as German, French, Spanish or Italian.

Details

• Flex work model: spend at least 50% of time each quarter in the office or in the field with customers, prospects and partners (depending on role).
• Remote "home office" roles have the opportunity to come together in company offices for important moments.