Phone Numbers Operations Specialist 1

Overview

Twilio is hiring a Product Operations Specialist I to support Porting and Hosting Operations within its Global Number Management team in Colombia.

What you'll do

• Manage inbound porting requests to support seamless transitions for customers.
• Troubleshoot, coordinate, and optimize porting workflows across carrier networks and internal tools.
• Maintain accurate records for porting workflows, number hosting cases, escalations, and system usage.
• Share operational insights, documentation, and solutions with peers and partner teams.
• Follow industry and regulatory standards for number portability and telecom compliance.
• Identify recurring issues and propose improvements to workflows, tooling, or automation.

What you'll need

• 2 years of experience in BPO, customer operations/support, product operations, QA, or related customer service areas.
• Spanish and English proficiency (bilingual).
• Strong organizational skills to manage detailed processes accurately.
• Basic data analysis using Excel/Google Sheets, SQL, or automation tools.
• Basic AI prompting and workflow building.
• Excellent verbal and written communication with internal and external partners.

Details

• Location: Remote in Colombia.
• Occasional travel may be required for in-person project or team meetings.