Platform Upgrade Operations Engineer

Overview

Platform Upgrade Operations Engineer to plan and run multi-week phased Salesforce managed-package upgrade rollouts across sandbox, UAT, and production.

What you'll do

• Plan and execute managed-package upgrades across sandbox, UAT, and Production environments.
• Run phased rollouts under a release calendar and manage sequenced steps and dependencies through production cutover.
• Perform rigorous pre- and post-upgrade backup comparisons to validate permissions and configurations and prevent incidents.
• Execute smoke testing and resolve/dispute post-upgrade incidents using repeatable data/metadata/backup-comparison methods.
• Coordinate UAT hand-offs and facilitate go/no-go governance checkpoints with smoke-test guides.
• Create controlled customer-facing upgrade materials and communicate schedule, risks, and status updates to customers and partners.

What you'll need

• Strong Salesforce knowledge, including the ability to read and understand Salesforce code.
• Strong troubleshooting skills.
• Salesforce administration and configuration knowledge.
• Experience executing managed-package upgrade execution plans across environments.
• Fluency in release trains, versioning, and dependencies to de-risk cutovers.
• Ability to validate configurations and permissions before and after upgrades.
• Experience using Copado tooling (including Copado Robotic Testing/CRT), scripting, and automation.

Details

• Location: Bangalore.