Presales Architect

Overview

Presales Architect at Twilio, acting as the trusted technical advisor for strategic enterprise prospects. You will bridge complex business problems and Twilio's communication APIs, partnering with sales to lead technical discovery, build proofs-of-concept, and demonstrate how Twilio can transform a customer's engagement strategy.

What you'll do

• Partner with enterprise sales executives to lead technical discovery sessions, understanding complex business requirements and translating them into comprehensive Twilio solutions.
• Design and architect scalable, secure, and resilient communication workflows using Twilio's suite of APIs (SMS, Voice, Video, Flex, etc.) tailored to client-specific use cases.
• Develop and deliver compelling technical demonstrations, custom prototypes, and proofs-of-concept (POCs) that clearly articulate the business value of the Twilio platform.
• Mitigate technical risks and overcome objections during the sales cycle by providing authoritative guidance on security, compliance, integration patterns, and architectural best practices.
• Collaborate with product and engineering teams to relay critical market feedback, feature requests, and emerging trends from the field to influence the Twilio roadmap.

What you'll need

• 5+ years of experience in a presales, sales engineering, or solutions architecture role, preferably within the CCaaS, CPaaS, or broader enterprise SaaS industry.
• Demonstrated proficiency in at least one mainstream programming language (e.g., Node.js, Python, Java, or C#).
• Hands-on experience integrating and troubleshooting RESTful APIs.
• Exceptional presentation and communication skills, with a proven ability to distill complex cloud architecture, web security, and enterprise integration concepts for both technical and C-level non-technical stakeholders.

Nice to have

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical industry experience.
• Curiosity and willingness to work with ambiguity.

Details

• Remote role, based in Singapore.
• Approximately 50% travel anticipated.
• Occasional in-person reporting for team gatherings, functional off-sites or customer meetings may be requested on an ad-hoc basis.