Principal Consultant - ServiceNow

Overview

Sun Life is hiring a ServiceNow Developer to design, build and configure applications that meet business process and application requirements, working closely with technical, operational and business teams in Asia and Canada.

What you'll do

• Design, build and configure applications to meet business process and application requirements.
• Work across applications, deliver new functionality and innovative solutions, and support the entire development lifecycle.
• Develop technical solutions, implement them, and perform component integration tests.
• Carry out custom and scoped application development and ServiceNow scripting.
• Provide expertise on all technical questions related to development on ServiceNow.
• Troubleshoot technical and application problems and provide ServiceNow administration and functional/development support for user queries and issues.
• Perform systems integration testing and manage and coordinate user acceptance testing.
• Create technical and functional documents for ongoing maintenance items and projects.
• Participate in testing when needed, including platform upgrades.
• Work with the Business Analyst to verify that acceptance criteria meet customer requirements.
• Understand business needs and the need to standardize processes, and build this into the design.
• Work to deadline dates.

What you'll need

• Bachelor's or Master's degree in computer science or software engineering.
• 9-14 years of experience in a ServiceNow development role.
• Strong knowledge of JavaScript, Java, REST, XML, HTML and CSS.
• Strong problem-solving and debugging skills and an aptitude for learning new technologies.
• Knowledge of ITSM and ITIL.
• Extensive experience on ITSM and ServiceNow scripting.

Nice to have

• Proficiency with ServiceNow applications such as Change, Incident and Problem Management, Knowledge, and Service Portal.
• Working knowledge of integrating ServiceNow with other 3rd party tools.
• Experience with custom applications and Studio-based applications.
• Proficiency with HTML, JavaScript (AngularJS), XML, AJAX, Jelly, CSS, SOAP and REST.
• Strong working knowledge of ServiceNow scripts such as Client Scripts, Business Rules, Script Include, UI Action, UI Policy and UI Pages.
• Strong understanding of developing complex catalog items, workflows, order guides, record producers and similar.
• Ability to work both independently and as part of a team.
• Experience with 3rd party integrations.

Details

• Location: Gurugram, Haryana.
• Works closely with technical, operational and business teams in Asia and Canada.