Senior ServiceNow Platform Engineer

Overview

Senior technical SME and strategic leader within Lilly's Global Service Management organization, driving ServiceNow platform innovation, leading technical delivery, and ensuring seamless integration across enterprise systems.

What you'll do

• Own the technical roadmap for ServiceNow capabilities, ensuring alignment with enterprise architecture and business goals.
• Lead end-to-end technical delivery for new features, including configuration, workflow design, UI customization, reporting, and integrations.
• Architect and implement integrations with LDAP/Active Directory, SSO (SAML, SiteMinder), REST/SOAP APIs, cloud platforms (AWS, VMware), and enterprise systems.
• Conduct impact analysis and code reviews to ensure conformance with architecture, data, and integration standards.
• Partner with Platform Architects, Technical Leads, and cross-functional teams to deliver scalable, high-quality solutions.
• Provide expert-level troubleshooting and performance tuning across the platform.
• Maintain comprehensive technical documentation and mentor junior engineers.
• Stay current with ServiceNow releases and industry trends to drive platform evolution.
• Evaluate, adopt, and operationalize ServiceNow Agentic AI capabilities, including Now Assist (Otto) and Now Assist for Creator, to drive automation, improve developer productivity, and enhance the end-user experience.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8 years of experience in ServiceNow development.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• Experience with REST/SOAP APIs and integration tools.
• Deep technical expertise in the ServiceNow platform, including administration, scripting, and application development.
• Strong understanding of IT infrastructure, CMDB, and configuration management principles.
• Proven experience leading technical delivery across the full software lifecycle.
• Excellent communication skills with the ability to influence and collaborate across technical and non-technical teams.
• Strong analytical and problem-solving skills, with a proactive mindset and commitment to excellence.
• Fluent in English for verbal and written communications.

Nice to have

• ServiceNow Certified System Administrator (CSA) certification.
• Applied knowledge of ITIL v3 or ITIL v4.
• Experience with AWS, VMware, JDBC/ODBC, and enterprise data management.
• Demonstrated ability to drive platform strategy and cross-functional alignment.
• A passion for mentoring, learning, and driving cross-functional success.

Details

• This is a DevOps role operating on a rotational shift basis, working either morning or evening shifts to ensure round-the-clock platform support, incident response, and operational continuity across global time zones.
• Travel of 0-10%.
• Availability to work flexible work hours is/may be required.