Overview
The CRM/PRM Support Engineer supports and maintains Logitech’s Global Partner Portal and its associated Salesforce Sales Cloud application for the B2B Sales & Marketing organization.
What you'll do
- Manage day-to-day IT support for the Global Partner portal and act as expert support for the Channel Operations team.
- Process enhancement requests in the JIRA queue and act as a Business Analyst for partner portal projects.
- Partner with IT, Sales, Operations, Finance, and Marketing to extract and document requirements.
- Lead design sessions and organize training, user acceptance testing, and delivery efforts.
- Collaborate with cross-functional stakeholders to share information, build consensus, and manage escalations.
- Develop functional knowledge of the business’s technology and infrastructure.
- Serve as a consultant to internal business groups on process improvement projects.
What you'll need
- 5+ years in the IT industry working on CRM/PRM projects.
- 3+ years experience as a Salesforce Administrator and Salesforce.com Admin.
- Salesforce.com Sales Cloud certification.
- Experience with PRM/Channel Incentive tools such as Impartner and 360 Insights.
- Solid business process expertise in Marketing, Sales, and Channel Partner management.
- Ability to apply best practices in CRM usage with a consulting approach.
- Thorough understanding of the software development lifecycle and project management methodologies.
Details
- Position is based out of Chennai, India.
Read the full description and apply on the company’s own careers page.
