Process Associate

Overview

Process Associate role responsible for meeting individual key performance metrics for assigned business processes while adhering to quality standards, under the guidance and supervision of an identified mentor or lead.

What you'll do

• Follow process standard operating procedures.
• Identify various process-related scenarios, perform proactive analysis on them, and propose a solution or process improvement.
• Process simple, medium and high complexity tasks.
• Create process-related reports within the desired timeframe.
• Follow set guidelines and frameworks while structuring all work products.
• Provide implementable recommendations based on identified gaps and problems.
• Identify process gaps and/or recommend improvement ideas (e.g., Kaizens).
• Maintain compliance with quality metrics.
• Display the culture of FTR (First Time Right) while processing orders.
• Understand the explicit and implicit needs of the customer and deliver to meet or exceed expectations consistently.
• Quickly unlearn and learn various tools, processes and controls to deliver effectively.
• Comprehend and climb the learning curve within the defined training timelines and schedule using the right resources.
• Retrieve relevant information using appropriate online business-related websites, and use these tools to perform required searches and collate information.
• Identify and notify team members and leads in case of a rule break in the tool.

What you'll need

• Diploma or graduate degree (Commerce, Art or Business Administration), with a minimum of 15 years of formal education.
• Professional work experience of 1 year.
• Working knowledge of all business applications related to processes.
• Basic understanding of the domain and its relation to the entire value chain of mortgage and title insurance solutions, Time Share property, and Claims Servicing and Claims Prevention.
• Basic knowledge of MS Office (Word, Excel and PowerPoint).
• Basic knowledge of mortgage and accounting principles.

Details

• Location: Bangalore, Karnataka, India.