Process Associate / Senior Process Associate - Order Management & Fulfilment

Overview

Process Associate / Senior Process Associate supporting order management and fulfilment operations, including order processing, delivery coordination, invoicing and customer service activities.

What you'll do

• Perform transactional analysis to ensure accuracy and completeness of order data
• Process customer orders and manage order lifecycle activities
• Support order fulfilment activities to ensure timely delivery of products and services
• Create and maintain customer invoicing documentation as per business requirements
• Handle requests and incident management using ServiceNow tools
• Update and maintain order data in SAP systems, particularly within the Sales and Distribution (SD) module
• Generate and maintain routine operational reports using Microsoft Excel and Power BI
• Validate documentation and approvals before processing transactions
• Coordinate with supply chain, finance, and customer service teams to resolve operational queries
• Ensure compliance with order management procedures and documentation standards
• Manage multiple requests while meeting defined service level agreements (SLAs)
• Maintain proper documentation and records for audit and compliance purposes
• Identify repetitive, manual, or rule-based activities that can be simplified through automation, standard templates, workflow improvements, or digital tools
• Use AI-enabled tools responsibly for drafting, summarizing, data validation support, exception analysis, and productivity improvement, with human review and compliance with company policies
• Collaborate with business users, process owners, and automation teams to provide clear requirements, test scenarios, and feedback for automation or AI-supported process improvements

What you'll need

• Graduate in Commerce (B.Com) or related discipline
• Working knowledge of SAP Sales and Distribution (SD) module
• Basic understanding of order management and order fulfilment processes
• Experience or exposure to customer invoicing and transactional processing
• Proficiency in Microsoft Excel for data entry, reporting, and documentation
• Basic knowledge of Power BI for reporting and data visualization
• AI awareness and ability to understand practical business use cases for AI in order management, reporting, data quality checks, exception handling, and customer service support
• Basic understanding of automation concepts, including workflow automation, robotic process automation, low-code/no-code solutions, and business process improvement
• Ability to describe business requirements clearly for digital or automation solutions, including current process steps, pain points, expected outcomes, exceptions, and validation rules
• Familiarity with ServiceNow or similar ticketing tools
• Ability to follow standardized operating procedures and maintain transaction accuracy
• Basic understanding of data validation and record maintenance practices
• Demonstrates AI awareness by understanding where AI can support productivity, reporting, documentation, data review, and exception identification in business operations
• Uses AI tools responsibly with appropriate human validation, confidentiality, data protection, and compliance awareness
• Identifies automation opportunities by observing repetitive activities, high-volume transactions, manual reconciliations, recurring errors, and process bottlenecks
• Supports automation initiatives by providing process knowledge, sample data, test cases, user acceptance testing support, and business feedback
• Shows willingness to learn and adopt digital tools such as Power BI, Power Automate, ServiceNow workflows, SAP reporting features, and other business productivity tools
• Strong attention to detail and commitment to data accuracy
• Good communication and stakeholder coordination skills
• Ability to work in a process-driven and deadline-oriented environment
• Team collaboration and adaptability
• Strong organizational and time management skills
• Accountability and ownership of assigned tasks
• Solution-oriented mindset

Details

• Location: Ambattur, Chennai