Procurement Operations Analyst

Overview

The Procurement Operations Analyst supports region-agnostic procurement operations across Carrier's Global Procurement CoE, covering SAP Ariba PR/PO management, PO creation and modification, requisition approval support, and non-technical procurement helpdesk support.

What you'll do

• Manage purchase requisition and purchase order transactions in SAP Ariba, ensuring completeness, accuracy, and compliance with procurement policies.
• Review PR/PO status, resolve transaction blocks, follow up on pending actions, and support timely movement of requests through the procurement workflow.
• Coordinate with requesters, approvers, category teams, suppliers, master data, and AMS teams to resolve transaction-related issues.
• Maintain status visibility, aging trackers, action logs, and escalation notes for open PR/PO items.
• Create, modify, cancel, and monitor purchase orders in line with approved requisitions, buying channels, supplier information, and business instructions.
• Support updates related to quantity, price, supplier, delivery information, accounting details, and other PO corrections based on approved inputs.
• Coordinate with stakeholders to resolve discrepancies in supplier records, catalog items, contract references, pricing, delivery, or invoice-relevant information.
• Ensure PO changes are documented, approved where required, and compliant with procurement controls.
• Monitor purchase requisition approval workflows and follow up with approvers to reduce cycle time and aging.
• Validate that PRs contain required information, business justification, category alignment, supplier details, and supporting documentation before approval progression.
• Support requesters with guidance on PR corrections, approval routes, rejected requisitions, and missing information.
• Escalate delayed or high-priority approvals through the agreed governance path.
• Provide first-level non-technical procurement helpdesk support for requesters, approvers, suppliers, and internal procurement users.
• Respond to user queries related to PR creation, PO status, PR approvals, supplier onboarding status, buying channels, catalogs, and basic Ariba navigation.
• Route technical system issues to AMS / Digital / IT support teams with clear problem statements, supporting evidence, and business impact details.
• Maintain knowledge articles, SOPs, FAQs, process maps, and user guidance to improve self-service and reduce repeat queries.
• Track operational KPIs including PR/PO cycle time, approval aging, PO modification volume, supplier onboarding turnaround time, helpdesk volume, SLA attainment, and rework drivers.
• Support audit readiness by maintaining accurate documentation, transaction notes, approval evidence, and control adherence.
• Identify recurring issues and recommend process simplification, standardization, automation, training, or governance improvements.
• Contribute to continuous improvement initiatives across procurement operations, supplier enablement, and Ariba user support.

What you'll need

• Bachelor's degree in business, Supply Chain, Finance, Engineering, IT, or related discipline; equivalent practical experience may be considered.
• 4+ years of experience in procurement operations, P2P, shared services, supplier enablement, vendor master data, or SAP Ariba operations.
• Working knowledge of purchase requisitions, purchase orders, approval workflows, supplier onboarding, and procurement helpdesk operations.
• Experience supporting business requesters, approvers, suppliers, category teams, master data, AMS, Digital / IT, or procurement operations stakeholders.
• Strong attention to detail, follow-up discipline, documentation quality, stakeholder communication, Excel / reporting capability, and issue-resolution skills.

Nice to have

• Experience with SAP Ariba Buying & Invoicing, Guided Buying, Supplier Lifecycle & Performance, Ariba Network, catalogs, or supplier master-data operations.
• Experience working in a global procurement CoE, shared-services, or region-agnostic operating model.
• Exposure to procurement controls, audit documentation, duplicate supplier prevention, approval governance, SLA tracking, and operational dashboards.
• Ability to create SOPs, knowledge articles, process maps, trackers, training content, and continuous-improvement recommendations.
• Lean Six Sigma, procurement certification, SAP Ariba exposure, or project-management experience.

Details

• Location: Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India.