Product Manager

Overview

Lead the strategic focus of a product by defining its vision, market strategy and competitive analysis, aligned with business goals. Spearhead digital evolution within Financial Assistance, using data and analytics to drive customer and business outcomes.

What you'll do

• Define a product strategy that aligns with business vision, balances short-term and long-term goals, and drives growth.
• Lead cross-functional relationships with marketing, engineering, operations and sales to align product strategy and goals.
• Oversee product risk management, identifying potential risks, developing mitigation strategies and maintaining alignment with control functions.
• Own the product development lifecycle from concept to launch, ensuring efficient processes, on-time delivery and alignment with end-to-end customer expectations.
• Work with product owners to drive change objectives.
• Deliver clear objectives and key outcomes that steer the product vision and align with financial targets.
• Monitor product performance through data-driven analysis, assess progress against objectives and adjust strategies to optimise outcomes.
• Drive a customer-first approach, keeping customer insights, feedback, behaviours and pain points at the core of strategy and decisions.
• Apply business and financial acumen, including pricing models, cost structures and ROI, to make financially grounded product decisions.
• Apply analytical and business thinking to solve complex customer, strategy and operational challenges within Financial Assistance.
• Analyse customer behaviour across the financial difficulty journey, including early signs of stress, collections and recoveries.
• Translate ambiguous business problems into structured analytical approaches and actionable recommendations.
• Conduct exploratory analysis, root cause investigations, customer segmentation and performance evaluations.
• Present clear, data-driven recommendations to senior management through compelling storytelling and effective communication.
• Partner with Strategy, Operations, Risk, Product, Data and Technology teams to influence decision-making and deliver business outcomes.
• Ensure robust data quality, governance and controls throughout the analytical lifecycle.

What you'll need

• Experience applying analytical and business thinking to solve complex customer, strategy and operational challenges within Financial Assistance.
• Understanding of customer behaviour across the financial difficulty journey, including early signs of stress, collections and recoveries.
• Experience using SQL, Python and/or SAS to manipulate, analyse and interpret large and complex datasets.
• Experience translating ambiguous business problems into structured analytical approaches and actionable recommendations.
• Experience conducting exploratory analysis, root cause investigations, customer segmentation and performance evaluations.
• Experience synthesising data, business context and stakeholder requirements to generate impactful insights.
• Experience presenting clear, data-driven recommendations to senior management.
• Experience partnering with Strategy, Operations, Risk, Product, Data and Technology teams to influence decisions.
• Experience ensuring robust data quality, governance and controls throughout the analytical lifecycle.

Nice to have

• Experience within Financial Assistance, Collections, Recoveries, Credit Risk or Retail Banking.
• Knowledge of consumer lending products and customer credit lifecycles.
• Experience with experimentation, strategy optimisation and/or data science techniques.
• AI awareness and adoption, including practical application of AI-enabled analytics.
• Strong strategic thinking and problem-solving skills.

Details

• Location: Gurugram (DLF Downtown).