Product Manager

Overview

The Product Manager defines and delivers the customer experience across Empower's retirement and personal wealth businesses, helping customers achieve their short- and long-term financial goals.

What you'll do

• Define a product strategy that identifies opportunities with the biggest customer impact.
• Own the product roadmap, covering significant short- and long-term opportunities in the context of broader organizational strategy and goals.
• Bring clarity and structure to ambiguous opportunities.
• Partner closely with Designers to simplify the experience and deliver a better experience.
• Leverage customer research, usability testing, and market research in strategy to improve likelihood of success and user satisfaction.
• Partner closely with engineering and design to increase team velocity, cohesiveness, and productivity.
• Inspire and influence leadership, peers, and cross-functional partners to drive buy-in and consensus.
• Work with cross-functional teams to drive product requirements, manage resources and dependencies, gain approvals (compliance, legal, etc.), and lead the team through key milestones.
• Understand Empower's business goals and competitive landscape, and design products that align with its mission and vision.
• Define, analyze, and track key performance metrics.
• Drive decision making through customer insights, agile methods to validate hypotheses, quantitative analysis, and A/B testing.
• Execute at a fast pace with a focus on customer outcomes, user experience, and learning with limited oversight.
• Constantly challenge the status quo and identify opportunities to move faster and more efficiently.

What you'll need

• Bachelor's degree or equivalent experience.
• 3+ years of experience leading major (digital) direct-to-consumer products and working collaboratively with engineering, design, and research teams.
• Exceptional prioritization and stakeholder management skills, particularly working with compliance/legal partners in a highly regulated industry.
• Excellent communication skills, storytelling, and organizational skills that instill confidence in senior leaders, cross-functional partners, and peers.
• Relentless follow-through and commitment to do the right thing and do what you say.
• Detail and design oriented; the details really matter to you.
• Passionate about tackling complicated and impactful customer and business problems.
• Critical, analytical thinker and comfortable analyzing data and pulling out key insights.
• Proven track record of navigating the full product life cycle, integrating customer feedback in requirements, driving prioritization, and pre/post-launch execution.
• Experience in the fintech industry with demonstrable knowledge of industry best practices.

Details

• Works in a professional office environment and routinely uses standard office equipment.