Product Manager (Contract) - Subscription & Auto Renewal

Overview

A contract Product Manager owning the subscription renewal journey, from first renewal notice to collected payment, with accountability for the renewal rate and the share of renewals collected automatically.

What you'll do

• Own the renewal rate across markets and plans jointly with sales and account management leads, including agreeing weekly targets with sales.
• Build the renewal pipeline view showing every entitlement coming due by cohort, risk and value.
• Own the auto-renewal engine and the share of renewals charged and collected without human intervention, including payment-method coverage, card and mandate capture, retry and dunning logic, and the policy for late payment, service restriction and reactivation.
• Own the customer-facing renewal journey (notices, reminders, pricing presentation, plan changes, usage or compliance-triggered upgrades) and the experiment programme testing messages, timings, incentives and defaults, with a bias toward auto-charge by default and clear consent.
• Run a weekly renewal review with sales and account management covering what is due, at risk, converted, failed, and which product change would have changed the result.
• Pull and model renewal data: cohort renewal curves, payment-method coverage, failed-payment recovery, time from notice to payment, and revenue at stake per segment.
• Design, launch and read out experiments on the renewal journey and turn winning variants into the standing flow.
• Specify changes to the auto-renewal engine with engineering, including charge timing, retry schedules, dunning sequences, mandate and card capture, plan-change handling, and rules for service restriction and reactivation.
• Work with finance on collection policy, invoicing, credit terms and reconciliation of collected renewals.
• Instrument the renewal funnel end to end and publish a weekly dashboard for sales, finance and product leadership.
• Listen to renewal calls and read customer replies to understand hesitation, feeding findings into the product backlog and sales playbooks.
• Identify upgrade and cross-sell triggers at renewal (usage, compliance complexity, headcount) and build the prompts and offers that surface them.
• Write the spec, review the build, test the flow on a real account, and monitor the first week of data after each release.

What you'll need

• 4 to 6 years of experience building digital products, with a meaningful portion spent owning a subscription, billing, renewal, retention or monetisation surface measured on a revenue or retention number.
• Commercial astuteness: understanding of entitlements, pricing, discounting, collections and P&L consequences, and the ability to hold a conversation with a sales lead and a finance controller.
• Strong with data and experimentation: fluent in SQL or an equivalent, able to size a cohort, design an A/B test with adequate power, and read the result without an analyst in the loop.
• Attention to detail: notices mis-timed reminders, failed retries and wrong currency on invoices, and fixes them before the customer does.
• Hands on: writes the spec, QAs the build, pulls the numbers and runs the review personally.
• Track record of shipping and iterating on real products used by paying customers, in close partnership with engineering and commercial teams.
• Holds existing legal working rights in Singapore, Malaysia, Vietnam or India with no employment sponsorship required, and is available to start within 2 weeks of offer.
• Able to commit to Singapore working hours (9:00 AM to 6:00 PM SGT, Monday to Friday).
• Comfortable being accountable for a target set jointly with sales, with a bias toward system-driven outcomes.
• Able to operate with limited structure and high ambiguity and make defensible calls on incomplete data.
• Clear communicator across product, sales and finance.

Nice to have

• Experience in B2B SaaS, fintech, payments or professional services subscriptions.
• Familiarity with payment orchestration, card and direct-debit mandates, dunning and retry logic, or billing platforms.
• Exposure to small-business customers in Singapore, Hong Kong, Australia or the UK.
• Prior work in early-stage or fast-moving product teams.

Details

• Contract role.
• Locations: Singapore, Mumbai, Kuala Lumpur and Hanoi.
• Based in Singapore: hybrid schedule. Based in Malaysia, Vietnam or India: fully remote with an equipped, dedicated home office and high-speed internet.
• Working hours: 9:00 AM to 6:00 PM SGT, Monday to Friday.
• Interview process of up to 3 weeks, including a Talent Acquisition chat, a technical interview with the Product Team, an AI skills interview with the AI Lead, and a final interview with the CPO. One professional reference check is required before final offer confirmation.
• Background screening may apply, as Sleek is a regulated entity.