Senior B2B Product Manager

Overview

Own the product experience for ELSA's enterprise customers, from enrolment through renewal and expansion, sitting between customers, commercial teams and engineering.

What you'll do

• Run B2B intake and discovery with sales, BD, account managers and customer success, including joining customer calls, pilots and QBRs.
• Keep one intake backlog logging each request with the account, revenue at stake and underlying problem, and spot patterns across accounts and markets.
• Own the roadmap and its trade-offs, sorting requests into protect renewals, grow existing accounts and win new deals, prioritising by customer evidence, usage data and commercial impact.
• Say no clearly to one-off requests that don't fit, and share the roadmap and reasoning with leadership, sales, customer success and key customers.
• Scope pilots and proofs of concept with sales and BD, and with engineering and legal answer RFPs and security, privacy and compliance reviews.
• Ship the enterprise product end to end, including admin dashboards, manager and L&D reporting, LMS and SSO integrations, and onboarding.
• Deliver zero-touch enrolment and scalable onboarding for large deployments to cut CS effort and time-to-value.
• Build engagement loops that keep learners active after month one.
• Define product metrics tied to learning outcomes and account health, and ensure learning time, levels and progress figures customers see are trustworthy.
• Work with the AI/ML team to surface personalised learning paths and coaching insights that administrators and L&D teams can act on.

What you'll need

• 5+ years of product management in B2B SaaS or enterprise-facing products.
• Regular, direct work with sales teams and enterprise customers.
• Experience running discovery and turning it into a prioritised roadmap.
• A track record of saying no to custom requests while keeping sales and customers on side.
• Measurable results in enterprise accounts: activation, engagement, renewal or expansion.
• Experience building or improving admin tools, reporting dashboards or enterprise onboarding.
• Strong analytical skills, comfortable with SQL and product analytics (e.g. Snowflake, Statsig or similar) to diagnose engagement gaps and make the case for priorities.
• Excellent written and spoken English.
• Ability to present roadmap trade-offs credibly to executives and customer stakeholders.
• A high-ownership mindset, treating renewal and expansion like your own business.

Nice to have

• Experience in edtech, L&D or HR tech, selling to companies or schools.
• LMS and SSO integrations (e.g. SAML, SCIM, LTI).
• Enterprise procurement: RFPs, security questionnaires and data protection agreements.
• Experience with customers across Asian markets (e.g. Japan, Korea, Vietnam).
• Hands-on use of AI tools to prototype, analyse and move faster.

Details

• Location: Remote, Asia-based preferred.
• Flexible work setup: remote-first for Singapore, India, Indonesia and Malaysia; hybrid model for Vietnam.
• Reports to the Senior Director of Product Management.