Product Specialist

Overview

Field application and product specialist for the Chrom product line (LCMS and GCMS), managing product documentation and commercial rollout while supporting business development and customer relationships.

What you'll do

• Act as field application specialist for the Chrom product line (LCMS and GCMS).
• Manage product line documents (PDL, PIR, catalogue, application notes, certificates) including commercial details in the system (Portal, SAP, QS3).
• Support business with product launches and effective commercial rollout activities.
• Communicate product life cycle to all stakeholders.
• Provide a competitive landscape for the complete portfolio of the product line.
• Oversee the overall strategy to ensure sufficient product support coverage.
• Build and maintain client relationships and create and execute business development plans.
• Research and analyze market trends, regulatory requirements and specific client needs, create business plans with solutions, and generate leads.
• Support business to identify, update and maintain the SFDC database for opportunity progress and assist in closing deals.
• Focus on opportunity closure and prospect management.
• Convince new clients and existing customers to make additional purchases.
• Qualify leads from marketing campaigns as sales opportunities, contact potential clients, and present competitive solutions.
• Research, explore and come up with alternate solutions when a new problem has no straightforward solution.
• Compile a database with a troubleshooting plan, assist in generating a playbook, and prepare sales collateral (unique features, customer pain points, field concerns, product gaps).
• Train sales and service colleagues, including developing training programs and materials and conducting training sessions.
• Provide on-site customer support based on business requirements.

What you'll need

• Minimum M.Sc. in Analytical, Inorganic, Organic, Physical or Food Technology; Ph.D. in Chemistry preferred.
• Minimum 4-10 years of hands-on operational experience in the respective instrument techniques and data interpretation.

Nice to have

• Ph.D. (Chemistry) preferred.
• In-depth knowledge of regulations across markets (Pharma, Food, Applied).
• Strong problem-solving and troubleshooting skills.
• Excellent customer support skills and a collaborative mindset.
• Excellent communication skills (written, oral and presentation).
• Ability to multitask effectively and strong time management skills.
• Ability to work well in a team environment, as well as independently.
• Ability to build strong business and professional relationships with internal and external customers.
• Ability to communicate technical information in an accessible manner to internal and external customers.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• A process improvement mindset.

Details

• Location: Delhi.