Production Support Engineer, MarkitEDM

Overview

Provide frontline production and UAT support for the MarkitEDM application and user interface, ensuring reliable processing of financial data and timely resolution of technical issues.

What you'll do

• Support MarkitEDM production and UAT environments for internal users and application consumers.
• Monitor regional securities, positions, and pricing data loads and maintain data integrity.
• Troubleshoot workflow, timeout, long-running process, downstream consumer, and data issues.
• Investigate break/fix issues and deliver minor development work and small enhancements.
• Manage application changes, documentation, builds, and deployments according to SDLC standards.
• Coordinate platform, server, and database upgrades and migrations.
• Work with developers, data operations, Corporate IT, business units, and the vendor to resolve issues.

What you'll need

• 1–3 years of MarkitEDM experience.
• 1–3 years of financial industry experience.
• MarkitEDM development or production support experience.
• Knowledge of data warehousing and managing large data volumes.
• Strong Microsoft SQL skills, including updates, deletes, and joins.
• Experience troubleshooting and resolving complex issues promptly.
• Strong written and verbal communication skills for explaining technical details to management.

Nice to have

• Experience with the Tidal scheduler tool.

Details

• Location: Mumbai, India.
• US shift: 8:30 pm–5:30 am IST.
• Occasional calls or meetings with Seattle and London outside normal work hours.
• Occasional weekend and on-call shifts, up to twice monthly.