Program Manager - Transport

Overview

Manage end-to-end employee transportation operations, ensuring employee safety, operational efficiency, service quality, vendor compliance, and cost optimization.

What you'll do

• Oversee transport operations through MoveInSync or other transport applications.
• Manage cab planning, route allocation, vehicle deployment, and trip monitoring.
• Ensure accurate employee, driver, vehicle, shift, and route data in the system.
• Monitor trip performance, delays, missed pickups, cancellations, and operational issues.
• Review transport reports and drive operational improvements.
• Coordinate with application support teams and stakeholders to resolve system issues.
• Oversee daily employee transport operations across all shifts.
• Ensure timely cab deployment, route optimization, and service delivery.
• Manage transport escalations and operational disruptions.
• Ensure backup arrangements for vehicle shortages and emergencies.
• Maintain SOPs and operational controls.
• Ensure compliance with transport policies and statutory requirements.
• Monitor driver and vehicle compliance, including licenses, permits, insurance, and fitness documents.
• Ensure adherence to safety requirements, GPS tracking, and emergency response procedures.
• Investigate transport incidents and implement corrective actions.
• Conduct safety reviews and awareness programs.
• Manage transport vendors and monitor SLA/KPI compliance.
• Review fleet availability, driver performance, and service quality.
• Conduct vendor reviews, audits, and improvement discussions.
• Support contract management, billing validation, and penalty administration.
• Monitor transport budgets, expenses, and vendor billing.
• Drive cost optimization through route and fleet utilization.
• Review billing accuracy and resolve discrepancies.
• Track cost-saving initiatives and budget performance.
• Prepare and review transport MIS and performance reports.
• Monitor operational, safety, service, and cost metrics.
• Analyze transport data using Excel and reporting tools.
• Present performance updates and improvement plans to management.
• Lead transport operations teams and vendor resources.
• Coordinate with HR, Workplace, Security, Finance, and business teams.
• Manage employee transport concerns and escalations.
• Conduct team reviews, training, and performance management.
• Ensure consistent service delivery across locations and shifts.

What you'll need

• 8 to 12+ years of experience in corporate employee transportation.
• Hands-on experience with MoveInSync or any other transport application (mandatory).
• Bachelor's Degree.
• Strong knowledge of transport operations, safety, compliance, and vendor management.
• Experience managing large-scale transportation programs and multiple vendors.
• Proficiency in Excel, MIS reporting, and data analysis.
• Strong leadership, stakeholder management, and communication skills.

Nice to have

• Experience managing multi-location transport operations.
• Knowledge of Power BI and dashboard reporting.
• Experience in transport cost optimization and SLA management.
• Exposure to process improvement and automation initiatives.

Details

• Location: Chennai, India.
• Department: Administration / Facilities.