Program/Project Manager 3

Overview

Own and drive the end-to-end warranty recovery program to maximize recovery of warranty costs from suppliers for failed parts and services.

What you'll do

• Own and drive the end-to-end warranty recovery program, maximizing recovery of warranty costs from suppliers for failed parts and services
• Provide actionable insights on warranty recovery performance, recovery rates, aging and open opportunities
• Analyze and report warranty spend by I&W and CSBG, identifying key cost drivers, high-failure parts, supplier trends and recovery gaps
• Develop and maintain dashboards and KPIs for warranty spend and recovery, and present periodic insights and recommendations to leadership and stakeholders
• Partner with PG, CSBG, Supplier Quality, Procurement, Finance, Reverse Logistics and Repair Operations to drive warranty recovery targets
• Analyze reports and metrics for deviation from plan, reconcile data variances between warranty spend and recoveries, and drive root cause and corrective actions to improve recovery outcomes
• Support Annual Operating Plan initiatives for warranty cost reduction and recovery, and drive continuous improvement in warranty recovery processes

What you'll need

• Proven experience managing programs in warranty management, supplier cost recovery, spend analysis, reverse value chain or related supply chain areas
• Proficiency in SAP MM and SD
• Proficiency in MS Office Skills (Excel, Word, PowerPoint, SharePoint, Project)
• Proficiency in data analysis and visualization tools such as Power BI, SQL, MS Access
• Strong finance acumen, with a solid understanding of warranty cost accounting, accruals, P&L impact, spend analysis and recovery forecasting, and the ability to translate warranty data into financial insights for leadership
• Strong analytical and problem-solving skills with familiarity with statistical techniques and lean six sigma methodology to help analyze, document and improve business processes with sustained results
• Excellent verbal and written communication skills, able to communicate cross-functionally with a desire to work as part of a global team
• High energy, strong work ethic, adaptive, able to meet tight deadlines without much supervision
• Minimum 8 years working experience in a multinational high technology corporation in areas related to warranty management, supplier recovery, spend analytics, reverse logistics, repair operations, operations finance or supply chain
• Typically requires a minimum of 4 years of related experience with a Bachelor's degree in Engineering or MBA (Supply Chain/Operations)

Nice to have

• Semiconductor industry or global supplier experience
• Relevant project management certifications such as PMP, CAPM, Scrum Master, or PRINCE2

Details

• Self-motivated individual contributor role; normally receives little instruction on day-to-day work, general instructions on new assignments
• Hybrid work: On-site Flex (3+ days per week on-site at a Lam or customer/supplier location, remote for the balance of the week) or Virtual Flex (1-2 days per week on-site, remote the rest of the time)