Project Manager, eCOA

Overview

Lead cross-functional project teams through the execution of global eCOA clinical studies, ensuring high-quality delivery, customer service, and adherence to timelines and budgets, as a trusted partner to sponsors and internal stakeholders.

What you'll do

• Lead the planning, setup, monitoring, and closeout phases of eCOA studies and programs.
• Gather customer requirements and translate study needs into actionable plans for cross-functional operational teams.
• Develop, maintain, and manage study documentation throughout the project lifecycle.
• Coordinate the distribution, tracking, reconciliation, and management of study devices and associated equipment.
• Create, review, and distribute study status reports, metrics, and project communications.
• Ensure appropriate archival of study data, documentation, and project records in accordance with company and regulatory requirements.
• Establish and manage customer expectations through proactive communication and effective stakeholder engagement.
• Monitor study timelines, milestones, deliverables, and dependencies to ensure successful project execution.
• Manage financial aspects of assigned studies, including budget reviews, revenue forecasting, scope change assessments, and invoice reconciliation activities.
• Identify project risks, develop mitigation strategies, and escalate issues appropriately to support study success.
• Facilitate collaboration between sponsors, vendors, and internal teams to drive efficient use of resources and achievement of contractual obligations.
• Lead internal and external discussions, negotiations, and stakeholder communications to support successful study execution.
• Apply structured problem-solving methodologies to address customer concerns and project challenges.
• Maintain issue tracking documentation and ensure timely follow-up and resolution of customer escalations.
• Serve as the Project Management point of contact for operational readiness activities related to new product and service initiatives.
• Present eCOA services and operational workflows during investigator meetings, site initiation meetings, and client presentations as required.
• Support onboarding, mentoring, and training of new Project Management team members.
• Contribute to departmental initiatives, process improvements, and special projects as assigned.

What you'll need

• Bachelor's degree or equivalent combination of education and relevant project management experience.
• 1 to 4 years of project management experience within pharmaceutical, biotechnology, healthcare, clinical research, life sciences, or related industries.
• Understanding of the drug development process and clinical trial environment.
• Strong project planning, organization, prioritization, and time management skills.
• Experience coordinating multiple stakeholders, timelines, budgets, and deliverables simultaneously.
• Knowledge of project financial management concepts, including budgeting, forecasting, invoicing, and scope management.
• Strong risk management and problem-solving skills with the ability to proactively identify and address project challenges.
• Excellent verbal and written communication skills with the ability to communicate effectively in English.
• Strong interpersonal skills and the ability to build productive relationships with sponsors, sites, and cross-functional teams.
• Working knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.
• Detail-oriented with demonstrated responsiveness to customer inquiries and operational requests.

Nice to have

• Experience supporting technology-enabled clinical trials, eCOA, ePRO, eConsent, RTSM/IRT, or related eClinical solutions.
• PMP certification.

Details

• India-based role in Bangalore, supporting global customers and project teams.
• May require flexibility to collaborate across multiple time zones, including regular coverage of U.S. stakeholder meetings when needed.