Quality Analyst

Overview

Quality Analyst supporting quality controls, calibration reviews, and vendor auditing operations to validate audit accuracy and grading consistency.

What you'll do

• Execute quality compliance reviews and operational audits for vendor adherence to grading rubrics.
• Conduct daily audits of vendor customer service and moderation to verify accuracy and policy alignment.
• Maintain and format quality performance metrics and audit data to flag recurring errors or grading drift.
• Coordinate with Moderation, Customer Support, and Global Scaled Operations to resolve quality disputes.
• Participate in calibration sessions to ensure consistent interpretation of trust and safety policies.
• Test and implement new quality automation tools or auditing platforms.

What you'll need

• 3-5 years of experience in quality assurance, moderation, compliance, or trust and safety.
• Bachelor’s degree or equivalent foundational experience in operational auditing.
• Proficiency in spreadsheet tools like Excel or Google Sheets.
• Strong ability to identify subtle discrepancies in moderation decisions and data entries.
• Clear written and verbal communication skills for documenting findings and providing feedback.
• Ability to troubleshoot routine quality issues and apply policy rubrics independently.

Details

• Location: Gurugram, Haryana, India.
• Onsite schedule: Tuesday, Wednesday, and Thursday onsite; optional Monday/Friday presence unless otherwise noted.