Quality Assurance & UAT Engineer – Dialer

Overview

Quality Assurance & UAT Engineer focused on manual testing and UAT for dialer and outbound contact center systems, including end-to-end integration and production readiness validation.

What you'll do

• Plan and execute UAT and manual testing for enhancements, releases, and business workflows.
• Create test scenarios, test cases, and test scripts from requirements, user stories, acceptance criteria, and functional designs.
• Run end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
• Test dialer/outbound contact center functionality such as campaigns, dialing modes, routing, agent availability, dispositions, retry logic, pacing, contact lists, and call outcomes.
• Validate authentication and access-management flows including MFA, SSO, identity verification, session management, with positive and negative scenarios.
• Manage defects end-to-end by identifying, documenting, prioritizing, tracking, retesting, and validating through resolution using tools like Jira and Azure DevOps.

What you'll need

• 5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or a related role.
• Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios.
• Strong experience with dialer/outbound contact center testing including campaigns, routing, dialing strategies, workflows, dispositions, retry logic, and call outcomes.
• Experience testing contact center, CRM, customer servicing, workforce management, or telephony platforms.
• Strong understanding of SDLC, Agile methodologies, regression testing, release testing, and production validation.
• Experience with API testing, integrations, end-to-end workflows, data validation, and SQL or reporting tools.

Details

• Location: South Delhi, India.