R&D Service Engineer

Overview

Serve as the highest-level Oracle database expert in Philips' global Level 3 Technical Support organization, resolving complex, business-critical issues in large-scale healthcare production environments.

What you'll do

• Provide advanced Oracle database support for critical customer escalations and complex production incidents.
• Troubleshoot database performance, availability and configuration issues using AWR, ASH, SQL traces, execution plans and database performance statistics.
• Lead deep root cause analysis for recurring and high-impact database incidents.
• Partner closely with R&D, Product, infrastructure and engineering teams to drive resolution.
• Support major customer activities including upgrades, migrations, failovers and go-lives.
• Participate in a 24x7 on-call rotation.
• Develop troubleshooting tools, document best practices and mentor other L3 engineers.

What you'll need

• 7-10 years of hands-on experience with Oracle Enterprise Database, including Oracle 19c and older versions.
• SQL and PL/SQL development skills.
• Database performance tuning and advanced troubleshooting using AWR, ASH, SQL Trace, execution plans and Oracle dynamic performance views.
• Strong understanding of database architecture, including sessions, locking, memory management, storage, connectivity and performance optimization.
• Strong understanding of the infrastructure Oracle relies on: storage, networking, virtualization and operating systems.
• Experience handling critical production incidents, customer escalations and cross-functional investigations spanning database, application, operating system, storage and network layers.
• Ability to work independently, make technical decisions under pressure, collaborate across global teams and participate in a 24x7 on-call rotation.

Nice to have

• Experience with Oracle Real Application Clusters (RAC), Data Guard, backup and recovery, and disaster recovery.
• Experience with Windows Server environments, healthcare applications and high-availability infrastructure.
• Experience with automation using PowerShell, SQL or Python.

Details

• Office-based teams work in person at least 3 days per week.
• 24x7 on-call rotation.