Senior Systems Engineer – Digital Quality Platforms

Overview

Senior Systems Engineer providing advanced technical expertise in the design, configuration, integration, and support of Digital Quality platforms (DMS, QMS, and LMS) at Takeda's Innovation Capability Center in Bengaluru.

What you'll do

• Design, configure, and support DMS, QMS, and LMS platforms (Veeva QualityDocs, Veeva QMS, SuccessFactors Learning).
• Deliver scalable, compliant, and high-performing technical solutions aligned with Global Supply & Quality and Digital Quality objectives.
• Design, build, and maintain new and existing integrations across Digital Quality platforms and upstream/downstream systems.
• Translate defined business and technical requirements into scalable system configurations, integrations, and enhancements across DMS, QMS and LMS platforms.
• Collaborate with product owners, architects, and business stakeholders to shape and refine requirements, ensuring technical feasibility and alignment with platform capabilities.
• Configure and enhance platform capabilities, including data structures, workflows, business rules, and security models, to support evolving business processes and compliance needs.
• Design and implement integration solutions, including data flows, transformation logic, mapping rules and integration patterns (e.g., APIs, middleware such as SAP CPI/BTP, and SFTP-based interfaces), ensuring reliable and scalable data exchange across systems.
• Support system releases and enhancements, including preparation and maintenance of required documentation (e.g., technical design specifications, procedures, manuals, test scripts).
• Execute validation activities (IQ, OQ, regression) in support of system releases and enhancements, ensuring compliance with GxP, data integrity and validation requirements.
• Coordinate deployments and monitor post-release performance and stabilization for system releases and enhancements.
• Analyze, validate, and reconcile data across platforms and integration layers to ensure accuracy, consistency, and data integrity.
• Investigate and resolve complex system, integration, and data-related issues; perform root cause analysis and implement sustainable solutions to prevent recurrence.
• Monitor system and integration performance, proactively identifying risks, bottlenecks, and opportunities for optimization.
• Partner with upstream and downstream system teams to align on interface design, data dependencies, and change impacts.
• Provide technical guidance and knowledge sharing to team members, contributing to continuous improvement of engineering practices.
• Support vendor and partner activities related to platform enhancements, integrations, and issue resolution.

What you'll need

• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field (or equivalent experience).
• 7+ years of experience leading and supporting enterprise GxP platforms within the pharmaceutical or life sciences industry.
• Deep, hands-on expertise administering, configuring, and optimizing enterprise DMS, QMS, and/or LMS platforms (e.g., Veeva Vault applications, SAP SuccessFactors Learning, or comparable GxP systems).
• Demonstrated ability to operate across multiple technical domains, including application configuration, integration development, and data analysis, rather than working exclusively within a single specialization.
• Proven experience designing, building, and supporting integrations across enterprise systems.
• Extensive experience implementing and supporting systems in regulated environments, with a strong command of GxP requirements, data integrity principles, and validation (CSV) practices.
• Advanced technical proficiency with APIs, middleware (e.g., SAP CPI/BTP, MuleSoft), and file-based/SFTP integrations.
• Advanced technical proficiency with relational databases (e.g., Oracle, MS SQL), including complex SQL querying and data analysis.
• Experience working with data pipelines, transformations, and integration-layer data processing, including validation, reconciliation, and issue resolution across systems.
• Demonstrated ability to independently diagnose and resolve complex technical, integration, and data issues.
• Experience applying Agile methodologies (e.g., Scrum) in complex environments, along with disciplined release management, change management, and delivery practices.
• Strong communication skills, with the ability to effectively collaborate with both technical and business stakeholders.
• Proficiency in written and spoken English.
• Required (or ability to obtain within a defined timeframe): Certified Vault Platform Administrator or Certified Veeva Quality Administrator.

Nice to have

• Additional Veeva Vault certifications (e.g., Certified Veeva Quality Administrator, Vault Platform Technical Foundations).
• SAP SuccessFactors Learning Administration Certification.
• SAP Integration Developer Certification.
• SAP Solution Architect Business Technology Platform (BTP) Administrator Certification.
• SAP BTP Administrator Certification.
• Certifications in integration technologies or enterprise architecture.

Details

• Location: IND - Bengaluru.
• Employment type: Full time, regular employee.
• Flexible work environment, including hybrid working.
• Supervision scope: supervises up to 10 non-employee workers.
• Travel: ability to fly to meetings regionally and globally.