Network & Svcs Operations Representative

Overview

Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance, as a subject matter expert with influencing and advisory skills.

What you'll do

• Configure and integrate telecommunication network elements and manage their life cycle.
• Manage associated configurations across Fulfillment and Assurance.
• Manage back office system data records.
• Support customer activations and configuration adjustments.
• Collaborate with cross-functional teams to optimize network performance and resolve operational challenges.
• Provide solutions to problems that apply across multiple teams.
• Continuously monitor and improve processes to enhance service quality and customer satisfaction.
• Engage with multiple teams and contribute to key decisions; responsible for team decisions.

What you'll need

• Minimum 7.5 years of experience.
• 15 years full time education.
• Proficiency in SAP Manufacturing Integration & Intelligence (MII).
• Minimum 15 years of experience in SAP Manufacturing Integration & Intelligence (MII).
• Strong understanding of telecommunication network configurations and lifecycle management.
• Experience in managing back office system data records with high accuracy and attention to detail.
• Ability to support and troubleshoot customer activations and configuration changes effectively.
• Familiarity with integration processes between network elements and operational support systems.
• Excellent problem-solving skills with the ability to provide scalable solutions across multiple teams.

Details

• Based at the Bengaluru office.