Rapid Response, Partners Senior Communications Manager

Overview

Senior Communications Manager on Zscaler's Corporate Communications team, focused on rapid response, Partner communications and comms analytics. Reports to the Director of AI, Product Communications.

What you'll do

• Monitor industry breaking news, emerging threats, and competitive developments in real time to rapidly develop and syndicate company perspective
• Build and maintain a rapid-response playbook, executive quote bank, and streamlined approval workflows with SMEs, executives, and agency partners
• Pitch reactive commentary, bylines, statements, and social content to key press covering breaking industry events
• Build a Partner communications program, partnering with Partner Marketing to highlight Zscaler's partners, amplify strategic partnerships, highlight Zscaler's partnerships with top technology companies, and scale the program globally
• Track and analyze share of voice (SOV) against competitors and industry benchmarks using comms analytics tools
• Own the cadence, content, and executive presentations for quarterly business reviews (QBRs), connecting Corporate Communications program effectiveness directly to pipeline and revenue impact

What you'll need

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 8+ years of experience in PR, communications, or comms operations, ideally in B2B tech or cybersecurity
• Proven track record of developing, securing approval for, and pitching reactive content within hours of breaking news
• Demonstrated experience using measurement platforms and comms analytics tools to evaluate media effectiveness
• Experience building and scaling communications programs
• Strong analytical skills with experience building business cases, tracking pipeline impact, and presenting QBRs to executive leadership
• High-integrity judgment and strong multi-format writing skills across statements, bylines, and internal communications under high-pressure scenarios

Nice to have

• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience leading partner communications between vendors
• Previous experience working in fast-moving PR, communications, or newsroom environments
• Direct experience in cybersecurity or another fast-moving, threat-driven industry
• Familiarity with pipeline and revenue attribution models for marketing and corporate communications
• Prior experience building, scaling, or modernizing a comms measurement program from scratch

Details

• Hybrid or remote role based in the U.S.
• Full-time position
• Base pay range $150,500 to $215,000 USD (excludes commission, bonus, equity and benefits)