Renewal Specialist Mumbai

Overview

Renewal Specialist responsible for operating the renewal process for Sophos's existing customer base, working with sales, finance and customer success to renew contracts and maximize revenue.

What you'll do

• Analyze customer contracts and product selection related to renewals to determine the best renewal path options for customers.
• Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns and escalations throughout the renewal process.
• Effectively communicate Sophos renewal offerings.
• Maintain positive relationships with top partners, addressing their inquiries, concerns and escalations throughout the renewal process.
• Proactively identify and resolve potential roadblocks to the renewal process.
• Drive the identification of upselling, cross-selling and contract expansion opportunities during the renewal journey, working closely with the sales team.
• Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency and improve customer experience, identifying automation opportunities and leveraging technology tools.
• Collaborate with sales, finance, customer success and product management to ensure alignment and coordination throughout the renewal process.
• Clearly communicate renewal status, risks and opportunities to relevant stakeholders.

What you'll need

• 1-2 years of experience in Renewal Sales.
• Fluent English language skills.
• Familiarity with Salesforce tools such as Lightning and CPQ, as well as Outreach, Microsoft Excel, Microsoft Power BI and Microsoft Outlook.
• Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and build customer relationships.
• Self-motivated and proactive, able to work independently and prioritise tasks effectively.
• Currently based in Mumbai.

Nice to have

• Experience in Sales, Customer Success, Channel Partners or Renewal Management.
• Experience in the technology industry or a SaaS-based organisation.
• Familiarity with contract management processes and legal terminology.

Details

• Location: Mumbai, India.
• Remote role; candidates must reside in and be authorized to work in India.