Service Analyst

Overview

Service Analyst role supporting Service Sales, Consumables and Customer Enablement (CE) functions with monthly business reviews, performance tracking, data management and executive reporting for PerkinElmer.

What you'll do

• Compile and prepare Monthly Business Review (MBR) reports for Service Sales and Consumables, consolidating data, highlighting key insights and sharing summary notes with stakeholders.
• Provide accurate and timely data for leadership reviews, Huddle files and key Service/Consumables meetings, and support CE leaders with data-driven insights and follow-up actions.
• Develop and maintain a monthly tracker for field engineers covering KPIs, productivity and scheduled visits, and monitor and report performance metrics to identify improvement areas.
• Deliver timely inputs to the EMEAI Bowler dashboard for CE functions, supporting visual performance reporting and KPI compliance tracking.
• Maintain and update SGRI 3 C 4 datasets, ensuring data accuracy for reporting and analysis and standardizing data sources for consistent business reporting.
• Participate in weekly CE business review discussions on revenue, forecasting and service performance, supporting with pre-review analytics and follow-up documentation.
• Prepare ad-hoc reports, business insights and presentation inputs as required by CE leadership.
• Track and monitor the Service Sales planner, ensuring alignment of targets and performance against business goals.
• Extract data from ServiceMax or similar systems for Service and CE functions, and analyse multi-dimensional business data to provide insights that improve operational efficiency and profitability.
• Attend Customer Enablement calls, record discussions, circulate accurate minutes of meetings (MOM), track open action items and follow up with responsible owners.
• Assist in completing vendor questionnaires, compliance forms and supporting documentation for Service operations.

What you'll need

• Bachelor's degree in Business, Engineering, or a related field.
• 2–4 years of experience in data analytics, business operations, or service reporting roles.
• Experience working with cross-functional and international teams is an advantage.

Nice to have

• Strong analytical and problem-solving skills.
• Excellent proficiency in Microsoft tools, Power BI, or other data visualization tools.
• Good understanding of Service Operations, Sales Planning, or CRM tools (e.g., ServiceMax, Salesforce).
• Attention to detail with strong data accuracy and reporting capabilities.
• Effective communication and stakeholder management skills.

Details

• Location: Mumbai.