Representative Senior, BPS Client Service & Support

Overview

Representative Senior in the Syndicated Loan Servicing team, delivering end-to-end client onboarding, accounting, reporting and client service for borrower-side credit fund clients as part of a Global Operations team providing cleared derivatives services.

What you'll do

• Deliver end-to-end client onboarding, accounting and reporting services, including support for monthly, quarterly and annual close processes.
• Perform cash and position reconciliations, trade bookings, credit line accounting, contract maintenance and rollover processing, and interest and fee calculations.
• Prepare and review borrow and prepayment trades within core systems, ensuring accurate booking and timely settlement.
• Manage contract maintenance, rollover processing and rate updates to ensure accurate interest and facility calculations.
• Perform wire booking and setup, ensuring accuracy, completeness and adherence to control standards.
• Execute and review monthly and quarterly interest accruals and related wires across multiple funds and facilities.
• Oversee daily transaction processing and reporting for assigned borrower-side credit fund clients, including multi-fund, multi-currency and multi-strategy facilities.
• Act as primary point of contact for clients, resolving complex operational issues through detailed analysis and close coordination with internal teams, onshore counterparts and external stakeholders.
• Monitor and resolve daily position breaks and reconciliation discrepancies, ensuring data integrity and operational continuity.
• Deliver high-quality service aligned to agreed service levels, ensuring timeliness, accuracy and strong control discipline.
• Support the development, documentation and enhancement of operational procedures to minimize risk and improve efficiency.
• Provide day-to-day operational support to client teams, addressing ad-hoc requests and service escalations.
• Collaborate regularly with senior stakeholders and management to support client requirements and operational objectives.
• Assist in defining operational goals, work plans and task allocation to ensure consistent delivery across client portfolios.
• Handle ad-hoc requests and resolve client queries with a strong focus on accuracy, control and timely delivery.

What you'll need

• Minimum 6 years of experience on loan syndication, leverage funds, credit funds and term loans.
• Bachelor's degree in business administration, finance or related field, or equivalent combination of education, training and work experience.
• Typically at least 6 years of investment banking experience in syndicated loan servicing.
• Working knowledge of cash reconciliations, financial transaction processing, trade settlements, data analysis and reporting.
• Client servicing experience and excellent interpersonal skills to build high levels of customer satisfaction.
• Solid organizational, leadership, decision-making and problem-solving skills.
• Ability to analyze situations or data, with in-depth knowledge of organizational objectives.
• Ability to establish and maintain effective working relationships with all levels of management, colleagues and clients (internal and external), including strong relationships with onshore counterparts.
• Ability to work closely with the team to identify process needs, put strong controls in place, review work and review process-related documentation on a timely basis.
• Ability to raise process issues and get them resolved.
• Ability to multitask.
• Microsoft Office literate.
• Excellent communication skills and personality for client interaction.
• Ability to work effectively in a high-pressure environment requiring elite-level organization and multi-tasking within time-sensitive parameters.
• Bachelor's degree or equivalent.

Nice to have

• Knowledge or experience with structured finance, preferably CLO/CDOs and syndicated loans.

Details

• Location: Pune, India.
• Candidate should be flexible and open to working in shifts to meet client requirements.