Sales Engineer, SMB

Overview

Socket is looking for a Sales Engineer to support its SMB clients, providing technical education, guidance and pre-sales support, working between customers and the engineering, product and design teams.

What you'll do

• Lead discussions and product demonstrations to showcase capabilities; address customer challenges, respond to questions and handle objections.
• Craft technical content to guide customers in implementing specific use cases or extending our solution.
• Collaborate with account teams to understand customer requirements and translate them to Socket capabilities, emphasizing business value.
• Support Proof of Concepts (POCs) that align with customer requirements; provide technical expertise, troubleshooting and guidance throughout the evaluation process.
• Provide guidance on integrating solutions into the customer's existing infrastructure.
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.
• Collaborate with Customer Success to drive post-sales revenue, ensure retention and contribute to growth.
• Execute cross-functional projects involving teams such as Engineering, Sales and Marketing.

What you'll need

• Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc.
• Hands-on experience working in customer facing roles.
• Ability to multitask and efficiently handle multiple competing priorities, delegating when necessary while being highly organized, detail oriented and demonstrating excellent time management skills.
• Empathetic mindset for the customer and a commitment to delving deep into the challenges they present or experience.
• Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
• Ability and desire to learn new tools and technologies.
• Must be able to read/write basic scripts in Python, JS or Golang.
• Knowledge of common source control managers such as GitLab or Bitbucket.

Nice to have

• Familiarity with web APIs, SDKs and other technical frameworks.
• CS degree or equivalent industry experience.
• Experience with open source, vulnerability management / SCA.
• Hands-on experience working with medium to large customers up to 1000 employees.
• Relevant security domain experience and familiarity with vulnerability management SCA tools.
• Experience with AI and Large Language Models (LLM).

Details

• Travel: up to 25% for customer meetings, onsite engagements and industry events.
• Remote-first, with quarterly team off-sites.