Sales Operations Analyst

Overview

Support AlphaSense's global sales and Revenue Operations teams with sales reporting, CRM data quality and analysis, working from the India team.

What you'll do

• Create ad-hoc reports and dashboards in Salesforce and help resolve reporting and dashboard questions and discrepancies.
• Create and maintain sales dashboards and reports that provide actionable insights into sales performance, market trends and customer behavior, in collaboration with sales leadership.
• Analyze sales data to identify trends, patterns and opportunities for improvement.
• Create models, forecasts and scenarios to help sales leadership make informed business decisions.
• Work with cross-functional teams to ensure data accuracy, consistency and completeness across systems.
• Identify and troubleshoot data discrepancies and work with stakeholders to implement solutions.
• Help with CRM data quality improvement projects by analyzing missing and inaccurate data.
• Generate recurring and ad-hoc audit reports and templates for the operations teams.
• Monitor and report on key performance indicators (KPIs), provide insights into their drivers and make recommendations for improvement.
• Provide ad hoc analysis and reporting to support business decisions and initiatives.
• Identify and recommend process improvements to increase the efficiency and accuracy of reporting and analysis, and work with stakeholders to implement them.
• Conduct training sessions for sales team members on reporting tools and best practices, and guide sales and operations teams on interpreting reports.
• Stay up to date on industry trends, best practices and emerging technologies related to sales reporting and analysis.

What you'll need

• Strong business acumen and expertise in sales and marketing data.
• Proficiency with analytical tools and software to derive insights from large datasets.
• Track record of collaborating with cross-functional teams to provide accurate and timely reports.
• Detail-oriented with excellent problem-solving skills.
• Excellent communication and interpersonal skills, including explaining complex data to non-technical stakeholders.
• Strong organizational skills to manage multiple projects simultaneously and work independently in a fast-paced environment.
• Strong analytical, critical thinking and problem-solving abilities.
• Proficiency in Microsoft Office suite, especially Excel.
• Experience working with Salesforce reporting/dashboards or any CRM tools.
• Good knowledge of analytical tools such as Power BI, Tableau, Alteryx or similar tools.

Details

• Location: Pune.