Sales Operations Analyst

Overview

Support AlphaSense's global sales and Revenue Operations teams with sales reporting, CRM data quality and analysis, based in Pune, India.

What you'll do

• Create and maintain sales dashboards and reports that provide actionable insights into sales performance, market trends, and customer behavior.
• Analyze sales data to identify trends, patterns, and opportunities for improvement.
• Create models, forecasts, and scenarios to help sales leadership make informed business decisions.
• Work with cross-functional teams to ensure data accuracy, consistency, and completeness across systems.
• Identify and troubleshoot data discrepancies, and work with stakeholders to implement solutions.
• Monitor and report on key performance indicators (KPIs) to track progress against sales goals.
• Provide insights into the drivers of KPIs and make recommendations for improvement.
• Provide ad hoc analysis and reporting to support business decisions and initiatives.
• Identify and recommend process improvements to increase the efficiency and accuracy of reporting and analysis, and work with stakeholders to implement them.
• Conduct training sessions for sales team members on reporting tools and best practices.
• Help the sales and other operations teams understand how to use reporting tools effectively and interpret reports.
• Stay up-to-date on industry trends, best practices, and emerging technologies related to sales reporting and analysis.

What you'll need

• Highly analytical, with strong business acumen and expertise in sales and marketing data.
• Proficient in using analytical tools and software to derive insights from large datasets.
• Track record of collaborating with cross-functional teams to provide accurate and timely reports.
• Detail-oriented with excellent problem-solving skills.
• Excellent communication and interpersonal skills, able to communicate complex data to non-technical stakeholders.
• Exceptional organizational skills to manage multiple projects simultaneously, work independently in a fast-paced environment, and continuously improve processes and reporting efficiency.
• Desire to learn and absorb information to make connections and drive productivity.
• Strong analytical, critical thinking, and problem-solving abilities.
• Team player who enjoys building strong cross-group working relationships.
• Proficient in Microsoft Office Suite, especially Excel.
• Experience working with Salesforce reporting/dashboard or any CRM tools.
• Good knowledge of analytical tools such as Power BI, Tableau, Alteryx, or similar tools.

Details

• Location: Pune, India.