Sales Operations Manager | United States | Remote

Overview

Grafana Labs is looking for a Sales Operations Manager to support the GTM organization by managing advanced models, improving data structure, and strengthening operational processes. Reporting to the Sr Director of Field Operations, this role focuses on target setting, quota creation, and reporting for the consumption-based product suite.

What you'll do

• Improve and maintain core models of the account base as it relates to consumption growth across the GTM organization.
• Partner with the larger Revenue Operations and Compensation team to manage monthly compensation updates and drive improvements in existing processes.
• Conduct deep-dive analyses on customer product engagement to drive decisions around product investment, GTM segmentation, and territory planning.
• Work within Google BigQuery (SQL) to extract large datasets for reporting.
• Influence data orchestration between BigQuery, Google Sheets, and compensation tools to streamline calculations and execution of compensation.
• Manage exceptions directly with Sales.
• Independently execute ad-hoc reporting requests, delivering actionable insights.

What you'll need

• 4+ years of experience in strategy and operations, consulting, business analytics, or compensation.
• Comfort working with large datasets and ambiguous problems, with the ability to distill key takeaways.
• Strong problem-solving skills: able to translate business challenges into structured models and insights.
• Excellent communication skills with executive audiences: explain "what it is", "why it matters" and "what should we do" in terms of your data and analysis.
• Ability to work independently and drive analysis with minimal guidance.
• Expert-level Excel or Google Sheets modeling skills, including advanced formulas, pivot tables, and data visualization.
• Proficiency in SQL and data orchestration between BigQuery and GTM tools.
• Experience with Salesforce reporting, dashboards, validation rules, and flows.
• Experience with compensation tools like Xactly, Apttus, or CaptivateIQ.

Nice to have

• Previous experience in open source.
• Experience with data visualization tools like Tableau or Looker.
• Grafana visualization experience.

Details

• Location: United States, remote (100% remote company).
• Compensation: OTE range of $125,000 - $148,000 in the United States, based on level, experience, and skillset.
• Compensation includes Restricted Stock Units (RSUs).
• In-person onboarding provided.
• Global annual leave policy of 30 days per annum, including 3 days reserved for Grafana Shutdown Days.