Sales Operations Specialist

Overview

Drive conversion of existing prospect enquiries generated through demand generation activities, engaging historical leads and former students who have not completed applications or enrolment.

What you'll do

• Engage with historical enquiries generated through various demand generation activities to identify and convert potential prospects.
• Conduct structured outbound calling, counselling, follow-ups, and lead nurturing to understand prospect needs and drive application completion.
• Re-engage prospects who initiated but did not complete their applications or who were selected but did not proceed with enrolment.
• Identify and pursue upselling and cross-selling opportunities among previously enrolled students by recommending relevant programs aligned with their current career and learning goals.
• Understand prospect requirements, address queries, overcome objections, and provide relevant program information to support informed decision-making.
• Maintain consistent follow-up schedules and ensure timely engagement with prospects at different stages of the conversion funnel.
• Maintain accurate records of prospect interactions, lead status, follow-up activities, and conversion outcomes in the CRM or designated systems.
• Collaborate with the Sales Qualification team and relevant stakeholders to prioritize leads, improve engagement strategies, and accelerate application pipeline movement.

What you'll need

• 6-10 years of experience or aptitude in sales, inside sales, lead qualification, customer engagement, counselling, or sales operations, preferably in EdTech, higher education, or professional learning.
• Experience or understanding of lead nurturing, historical enquiry re-engagement, structured follow-ups, demand generation leads, and sales pipeline management.
• Customer-centric approach with strong relationship-building, organizational, and follow-up skills to manage high volumes of enquiries and maintain consistent prospect engagement.
• Graduate educational qualification.
• Must-have skills: Sales Operations, Lead Qualification, Lead Nurturing, Outbound Calling, Customer Engagement, Sales Conversion, Follow-up Management, Student Counselling, Pipeline Management, CRM Management, Relationship Management, Communication Skills.

Nice to have

• EdTech / Higher Education / Professional Learning experience.
• Demand Generation Lead Management, Inside Sales, Upselling and Cross-selling, Re-engagement Campaigns, Sales Funnel Optimization, Customer Lifecycle Management, Data-driven Sales Performance, Digital Learning Programs.

Details

• Location: Hyderabad, Bangalore or Noida.