Sales Process Specialist – APAC

Overview

The Sales Process Specialist will support APAC Sales teams by managing key sales support activities, improving process efficiency, and ensuring timely and accurate execution of operational tasks, with a focus on enabling Sales productivity through simpler processes, data quality and cross-functional coordination.

What you'll do

• Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of assigned tasks.
• Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups.
• Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related business systems.
• Drive efficiency by identifying process gaps, reducing manual effort, and recommending opportunities for process simplification and improvement using AI.
• Coordinate with Sales, Customer Service, Finance, Logistics, and other cross-functional teams to resolve operational issues and improve turnaround time.
• Track task status, follow up on pending items, and support SLA adherence for sales support activities.
• Prepare basic reports, dashboards, and process updates to support visibility and decision-making.
• Support regional projects, process transitions, system enhancements, and digital transformation initiatives.

What you'll need

• Bachelor's degree in Business, Commerce, Operations, or a related field.
• 2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.
• Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives.
• Experience working with ERP systems.
• Strong communication and stakeholder management skills with the ability to work across APAC teams.
• Good analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Language skills: Japanese.

Nice to have

• Experience or knowledge of Salesforce CRM, CPQ, and SAP ECC.
• Sales support operations and Quote-to-Cash processes.
• Power BI, Excel reporting, or basic data analytics.
• Process mapping, process documentation, and workflow optimization.
• Business process automation and digital productivity tools.
• Continuous improvement or Lean mindset.
• Data quality, governance, and operational compliance.
• Customer experience and stakeholder service improvement.

Details

• Location: Manesar, India.
• Region supported: APAC.
• Shift: Morning shift, aligned to APAC business hours.
• Full-time weekly schedule.
• No travel required.