Sales Prog & Incentive Mgmt Analyst

Overview

Manage end-to-end customer master data activities, ensure data accuracy and compliance, and act as the subject matter expert and key point of contact for the customer master data operations team.

What you'll do

• Manage end-to-end customer master activities, including customer creation, modification, extension, blocking, and deletion.
• Validate customer documentation and mandatory data fields, including customer name, address, tax identification details, payment terms, reconciliation accounts, and other relevant master data.
• Ensure accurate maintenance of customer records across ERP systems and organizational units.
• Perform duplicate customer checks and resolve data inconsistencies.
• Validate customer requests against established business requirements, approval matrices, and internal control procedures.
• Handle complex requests, exceptions, and escalations while ensuring adherence to defined SOPs and approval matrices.
• Ensure compliance with internal controls, audit requirements, and data governance standards.
• Act as the primary point of contact for process-related queries, issue resolution, and operational escalations.
• Provide guidance to team members on complex transactions, process exceptions, and policy interpretation.
• Review and update SOPs, work instructions, process maps, and knowledge management documents.
• Support process transitions, knowledge transfer, training, and new-hire onboarding.
• Identify process gaps, root causes, and opportunities for standardization and continuous improvement.
• Monitor SLA adherence, turnaround time, productivity, and first-time-right (FTR) performance.
• Maintain trackers, prepare operational reports, and support periodic performance reviews.
• Ensure timely closure of requests and proactive management of aging items.
• Communicate effectively with global stakeholders and ensure timely resolution of outstanding issues.
• Support internal and external audits by providing accurate documentation and audit trails.

What you'll need

• Any Graduation.
• 3-5 years of relevant experience in Customer Master Data Management or related MDM operations.
• Experience in a global Finance Shared Services, GBS, or BPO environment.
• Exposure to multi-country customer master operations.
• Knowledge of customer master data governance, audit controls, and compliance requirements.
• Experience supporting process transitions, knowledge transfer, and new process implementations.
• Experience mentoring team members and driving quality and productivity improvements.
• Strong knowledge of customer creation, modification, extension, blocking, and deletion processes.
• Hands-on experience with SAP customer master data.
• Good understanding of Customer Master Data, Accounts Receivable (AR), and Credit Management processes.
• Knowledge of customer data validation, duplicate prevention, tax details, payment terms, and account assignment.
• Experience in SLA management, quality checks, root-cause analysis, and process documentation.
• Intermediate to advanced MS Excel skills.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Ability to independently manage complex transactions and operational escalations.

Nice to have

• SAP MDG exposure.
• Exposure to automation, reporting, and continuous improvement initiatives.

Details

• Location: Gurugram.
• Adhere to procedures in compliance with process policies (market specific).