Sales Rep (Area Sales Manager)

Overview

Sales Representative (Area Sales Manager) role focused on driving customer interactions and sales performance by building deep relationships with customers and patients in a compliant and ethical manner.

What you'll do

• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through the skilful orchestration of positive customer experiences.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Work in partnership with HCPs to develop a sustained collaboration over time for Novartis.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to customer needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors to improve the patient journey (right patient, right time).
• Gather insights on the customer's business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product- and indication-related content, campaigns and interaction plans.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer to help them run their business; listen to learn; deepen the relationship in a compliant and ethical manner.
• Act with integrity and honesty, treating customers and colleagues in a transparent and respectful manner, and speak up when ethical dilemmas arise.
• Report technical complaints, adverse events and special case scenarios related to Novartis products within 24 hours of receipt.
• Distribute marketing samples (where applicable).

Details

• Location: Hyderabad (Office).