Sales Support Officer

Overview

Provides administrative support to the sales team, coordinating sales activities and assisting in preparing reports.

What you'll do

• Support the sales organization with customer documentation, proposals, product information, and quotation preparation, ensuring accuracy and professional presentation of all materials.
• Coordinate internal and external meetings, sales reviews, and customer interactions.
• Track progress of opportunities, tenders, and project documentation, ensuring timely updates to the sales team.
• Prepare regular sales reports, pipeline summaries, and performance dashboards.
• Ensure CRM and reporting systems reflect accurate opportunity status and sales metrics.
• Coordinate communication between sales and other departments to ensure smooth operations.
• Monitor customer requests, quotation activity, and service responsiveness, highlighting trends or gaps to the sales team for proactive follow-up.
• Ensure all sales documentation and communication follow internal policies and audit guidelines, maintaining confidentiality and accuracy of commercial information.
• In some cases, maintain information in ICON (and physical contract archive, if applicable), CPQ, SAP and SAP Cloud for Customer (C4C), and ensure the correct flow and use of these tools.
• In some cases, own the customers' Due Diligence Process (DDPs) process management.

What you'll need

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in sales support or customer service roles.
• Hands-on experience in CRM systems and sales reporting.
• Proficiency certification in CRM software (e.g., Salesforce, Microsoft Dynamics) is essential.

Details

• Location: Mumbai.