Salesforce Administrator

Overview

Join the team as a Salesforce Administrator, focusing on administration of the Salesforce CRM and other tools in the Sales technology stack. Support user management, implement business processes through the Salesforce ecosystem, and streamline processes across Sales technology tools.

What you'll do

• Design, develop, and maintain scalable Salesforce solutions across Sales, Service, and Revenue Cloud platforms.
• Manage Salesforce configuration, customization, and administration, including user setup, profiles, roles, permissions, and data management.
• Leverage Salesforce automation tools such as Flows and CPQ to streamline the Quote-to-Cash process.
• Build and deploy custom Apex classes, triggers, and Lightning Web Components (LWC) as needed.
• Collaborate with internal stakeholders to gather requirements and translate them into effective Salesforce solutions.
• Integrate Salesforce with business applications such as FinancialForce, Ironclad, Chargebee, and Workday Finance Management.
• Integrate with external systems using REST APIs.
• Perform regular system audits and data integrity checks, and ensure platform security best practices.
• Provide technical support and troubleshooting for Salesforce-related issues and integrations.
• Maintain documentation, including configuration changes, data mappings, and system architecture diagrams.
• Stay updated on new Salesforce releases and features, recommending and implementing enhancements to drive business value.
• Manage user support tickets with user satisfaction prioritized.
• Support and streamline business processes with Sales technology tools such as Clari, ZoomInfo, Outreach, Workday, SPIFF, and Chargebee.

What you'll need

• A Certified Salesforce Administrator qualification.
• A minimum of 3 years with hands-on administration experience.
• Proficiency in AI tools to improve development efficiency.
• Proactive communication, including responsiveness.
• Activity in the Salesforce community.
• Strong diagnostic and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to communicate in both technical and non-technical language.
• Excellent people skills.
• Motivation to learn and help.
• Ability to read, write, and speak fluent English.

Nice to have

• A Bachelor's degree or global equivalent experience.
• Salesforce CPQ support experience.

Details

• Location: Hyderabad, Telangana, India.