Salesforce Support and Administration

Overview

Provide Salesforce production support and administration in an enterprise environment. The role covers incident resolution, configuration, user support, release management, and continuous improvement.

What you'll do

• Provide L2/L3 production support for Salesforce applications.
• Monitor and troubleshoot application, integration, data, automation, and access issues.
• Analyze incidents, identify root causes, and implement corrective actions.
• Manage incidents, problems, service requests, and changes against defined SLAs.
• Configure Salesforce users, security, objects, fields, layouts, automation, reports, and dashboards.
• Coordinate deployments across development, QA/UAT, and production environments.
• Maintain documentation, support procedures, knowledge articles, and runbooks.

What you'll need

• 5–8 years of experience in Salesforce administration and production support.
• Strong knowledge of Salesforce configuration and administration.
• Experience with Salesforce security, profiles, permission sets, roles, sharing rules, flows, and automation.
• Experience with data management, validation rules, approval processes, and reports and dashboards.
• Experience in enterprise Salesforce production environments.
• Understanding of incident, problem, change, and release management processes.
• Strong troubleshooting, root-cause analysis, communication, and stakeholder-management skills.

Nice to have

• Salesforce CPQ experience.
• Experience with Salesforce integrations and middleware platforms.
• Knowledge of REST/SOAP APIs, JSON/XML, and integration troubleshooting.
• Experience with MuleSoft, Boomi, Informatica, or similar platforms.
• Salesforce certifications.
• Experience with Agile/Scrum teams, ServiceNow, or JIRA.

Details

• Location: Hyderabad, Telangana, India.