Salesforce Business Analyst

Overview

Salesforce Business Analyst role on an enterprise cloud solutions team, connecting client business needs to Salesforce solution design, configuration, testing, training and post-deployment support.

What you'll do

• Run discovery and requirements refinement sessions to uncover customers' business, functional and technological requirements.
• Synthesize requirements into clear user stories and solution design documentation.
• Perform fit-gap analysis between Salesforce functionality and client requirements.
• Design Salesforce solutions involving configuration of Salesforce and Managed Packages, complex data models, external integration, business process automation and other custom functionality.
• Draft custom development specifications and manage delivery and testing of functionality by Development resources.
• Iterate on solutions through a Build/Test/Review cycle with the customer Product Owner.
• Develop training curriculum and deliver training sessions to solution end users.
• Work with the Delivery Director to manage a project to scope, budget and timeline expectations.

What you'll need

• 5+ years of Salesforce administration or consulting experience, with background in project coordination, business analysis or project management.
• Salesforce Administrator certification required.
• Experience defining business processes, writing user stories and gathering Salesforce requirements across multiple stakeholders and workstreams.
• Proven ability to support Salesforce deployments including data migrations, third-party integrations and configuration across B2B, B2C and hybrid models.
• Strong analytical skills with experience in data analysis, reporting and presenting insights clearly and accurately.
• Skilled in Google Workspace and Salesforce products, and in identifying and automating manual processes to improve efficiency.
• Strong communication and teamwork skills, with the ability to collaborate, influence and mentor junior team members.
• Demonstrated ability to work independently, stay organized, manage priorities and execute administrative and operational tasks with high attention to detail.
• Adaptable, continuous learner with experience contributing to projects involving multiple stakeholders, dependencies and evolving needs.

Nice to have

• Business Analyst certification.

Details

• Remote role in the United States with potential periodic client travel.
• Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.
• Candidates must reside in one of the listed US states or Washington, DC: AL, AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC.
• Full-time employment.