Overview
Deliver and integrate Salesforce Service Cloud and Field Service Lightning solutions for clients, improving business processes and service delivery. The role includes client engagement, technical consultation, and guidance for junior team members.
What you'll do
- Lead Salesforce Service Cloud implementation and integration projects.
- Manage project architecture and budgets against client requirements and timelines.
- Use Salesforce Lightning and administration skills to improve client service capabilities.
- Develop training materials to support adoption of Salesforce technologies.
- Model business processes to optimize operations and service delivery.
- Provide technical consultation and support for enterprise software and IT infrastructure projects.
- Analyze client feedback to improve service offerings and project outcomes.
What you'll need
- At least 4 years of experience.
- At least a bachelor's degree.
- Oral and written proficiency in English.
- Proficiency in Salesforce Service Cloud, Field Service Lightning, and Salesforce Lightning.
- Analytical thinking to solve complex business problems.
- Experience implementing technology solutions in client-facing environments.
Nice to have
- Study in Computer and Information Science or Management Information Systems.
- Salesforce Certified Administrator certification.
- Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications.
- Experience developing training materials for Salesforce applications.
- Ability to embrace change and innovation in emerging technologies.
Details
- Location: Bangalore.
- Senior Associate level.
Read the full description and apply on the company’s own careers page.
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