Salesforce Identity and Access Managment Analyst

Overview

Salesforce Identity & Access Management (IAM) Analyst responsible for provisioning and managing user access to Salesforce systems while meeting security, governance, and audit requirements.

What you'll do

• Provision, modify, and deprovision Salesforce user accounts based on approved access requests, policies, and SLAs.
• Manage onboarding, offboarding, transfers, and role changes across multiple Salesforce environments.
• Administer Salesforce access components including profiles, permission sets, roles, public groups, and sharing models.
• Conduct access reviews and recertification aligned to business need and least-privilege principles.
• Investigate and resolve user access issues, authentication problems, and security-related incidents.
• Process and track access requests through ServiceNow with accurate records and audit evidence.
• Develop and maintain IAM procedures and operational documentation.

What you'll need

• 2+ years of Salesforce Administration experience focused on user provisioning and access management.
• Salesforce Administrator Certification (required).
• Strong understanding of Salesforce security and access model (Profiles, Permission Sets, Roles, Public Groups, Queues).
• Experience using ITSM tools such as ServiceNow or Jira.
• Understanding of IAM principles including least privilege and RBAC.
• Fluent English (must).

Details

• Location: Pune or Bangalore.
• Shift: EMEA Hours (GMT).