Salesforce Solution Consultant (Business Analyst)

Overview

Key delivery practitioner within Salesforce Practice who translates customer business requirements into scalable, best-practice Salesforce solutions, working from discovery through go-live and beyond.

What you'll do

• Lead customer discovery and requirements-gathering workshops to surface business challenges, process gaps, and solution requirements.
• Design and configure Salesforce solutions aligned with the Salesforce Professional Services Methodology (SPSM) and Well-Architected framework.
• Develop Technical Design Documents (TDDs), solution blueprints, and configuration specifications to guide delivery teams.
• Collaborate cross-functionally with Technical Architects, QA Consultants, Change Management leads, and Engagement Delivery Managers throughout the engagement lifecycle.
• Serve as the functional subject matter expert on one or more Salesforce clouds (e.g., Sales Cloud, Service Cloud, Data Cloud, Agentforce) during active delivery engagements.
• Support UAT planning and execution, including defect triage and resolution in partnership with QA.
• Contribute to go-live readiness activities including data migration validation, training support, and hypercare coverage.
• Participate in knowledge-sharing, internal enablement, and onboarding initiatives (e.g., Skill Up Lab, KSO-aligned activities).
• Maintain utilization targets consistent with AMERS delivery standards while delivering high-quality outcomes.

What you'll need

• Minimum of three (3) years of experience in a functional consulting, solution consulting, or business analysis role within a Professional Services or delivery environment.
• US Citizenship with the ability to obtain a clearance.
• Hands-on Salesforce configuration experience.
• Familiarity with the full services engagement lifecycle, from discovery and design through build, UAT, and go-live.
• Strong facilitation skills with the ability to lead workshops and communicate effectively with business and technical stakeholders.
• Ability to document and communicate solution designs clearly through TDDs, process flows, and configuration guides.
• Comfortable working in matrixed, cross-functional delivery teams.

Nice to have

• Relevant Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, or cloud-specific credentials).
• Industry experience in a relevant vertical (e.g., Public Sector, Financial Services, Healthcare, Manufacturing).
• Agentforce experience.

Details

• Location: US - Remote (Any location).
• Travel: up to 10%.
• Clearance: Ability to Obtain Public Trust.
• Job family: SAAS/PAAS/Cloud Consulting.
• Salary range: $92,000.00 - $153,000.00 annually.